AutoZone Sales Associate/Delivery Driver reviews

3.2

57% would recommend to a friend

(53 total reviews)
avatar

Phil Daniele

68% approve of CEO

63% positive business outlook

Sales Associate/Delivery Driver employees have rated AutoZone with 3.2 out of 5 stars, based on 53 company reviews on Glassdoor. This indicates that most Sales Associate/Delivery Driver professionals have a good working experience there. AutoZone is rated in line with the average (within 1 standard deviation) by Sales Associate/Delivery Driver professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

53 reviews
2.0
Jun 3, 2013
Recommend
CEO approval
Business Outlook

Pros

Interacting with customers and keeping busy, as well as installing certain parts, can be fun.

Cons

The pay is poor both for non-managers and managers. There are few incentives to move up in the company, and there is little encouragement and an abundance of criticism from upper management. There seems to be a lack of sufficient concern for providing help for customers, and more concern with making money for the much-higher-ups.

1.0
Nov 24, 2012
Recommend
CEO approval
Business Outlook

Pros

I learned a lot about basic auto maintenance and how to choose the correct parts. Many of my coworkers were very supportive in helping me gain experience in the field (I worked here after graduating with an engineering degree with not much auto experience while looking for an engineering job). I really enjoyed using my Spanish while working at Autozone. They really make the effort to provide Spanish speakers with the materials they need to get the job done and I enjoyed helping our hispanic customers, mechanics, and their families while working here.

Cons

I worked my way "up" into a driver position delivering parts to shops. Most of our commercial customers were respectful but there is a lot of sexual harassment and no training on how to deal with it coming from customers while maintaining their business. It was stressful and I am glad I was able to leave Autozone for a job in my career field soon after the "promotion." Additionally, pay is not on target with experience. I was offered $8.01 an hour (at the time, minimum wage in Oregon being $8/hr) - an extra PENNY an hour for being fully fluent in Spanish, something I used every day. Another co-worker was making only $8 per hr and had 5 years of parts sales experience. The scheduling was horrible. We would often have 6-8 employees waiting around with nothing to do on truck day only for the truck to arrive late after all of the extra people were sent home and leaving the closing manager and sales person to unpack it all. No one ever had a consistent schedule week to week or month to month. We didn't even have rotating schedules. I was balancing this job with another job and it made it really difficult. There was no reason for the scheduling being wonky other than poor management. If you've worked here - the cheer, the phone conference calls, the pins, the chintzy awards for being good at what you do - these weren't the incentives I wanted. Give me a consistent schedule and cash bonuses and I won't forget my "5 on the Phone." The store managers would probably have a better shot at gaining satisfied employees if they weren't penalized for not having "spirit."

Viewing 52 - 53 of 53 Reviews

Glassdoor has 8,331 AutoZone reviews submitted anonymously by AutoZone employees. Read employee reviews and ratings on Glassdoor to decide if AutoZone is right for you.