AutoZone Store Development reviews

KPIs are eventually going to be the downfall of this company. Checkout Challenge is a joke. Its just another way to make the average ticket higher. How many months can we keep offering fuel injector cleaners??? Same thing with Air filters with oil changes... we can recommend it and its easier to sell when its $2 off, but 25% of all oild changes with an air filter... cmon now... Wittdtjr is a good concept but you get a lot of managers pushing stuff that the customer doesn't need, like 2 tmp1's (anti-seize packets) for 8 plugs. I mean really upper management needs to lay off and let us do our jobs and not push crap down peoples throats. Also, SM's that are required to work 50 hour weeks is a joke. There is no need for us to do that, as the store would run just fine if we worked 40 hrs and gave the extra 10 hrs to someone else. Pay is below average as well. You cannot expect a redshirt making 850 per hour to know what is necessary to help some customers outside of say, tune ups. Same thing with PSM's making a whopping 11 per hour, it just doesn't work. Benefits are also kinda crappy, as health insurance is outrageous... my health insurance with AZ was 320 per month for myself and my wife, with the company I am with now for the EXACT same plan is 180.

No respect from upper management. Employees forced to use add on sales and upsell tactics. Job threatened for any lax in kpi's (key performance indicators). No explanation for the metrics used to review your performance. Poor pay.