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      Availity

      Engaged Employer

      Availity reviews

      3.8

      70% would recommend to a friend

      (691 total reviews)
      avatar

      Russ Thomas

      86% approve of CEO

      75% positive business outlook

      Ratings by demographic groups

      Availity has an employee rating of 3.8 out of 5 stars, based on 691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Availity employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      691 reviews
      2.0
      May 8, 2022

      Doesn’t care about employees

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits for healthcare and 401k matching

      Cons

      Does not want employees to move up to different departments. If you want to move to a different role you have to either be buddy buddy with management or look at other companies that will see your worth.

      avatar
      Availity Response
      4y
      Thank you for taking the time to provide feedback about your experience with Availity. We are sorry that you felt your time with us was not positive. We strive to put every associate in the best position to succeed. Many of our associates began their Availity careers in Client Services before moving to different roles and departments. We offer job shadowing opportunities for client services team members to explore technical, operational, and business roles outside of the department through our popular Passport Program. In 2021 we promoted 50 associates from client services, and already since January 2022, we have promoted 31 associates from client services. We are in the middle of our annual engagement survey but based on over 80% of responses collected so far, team engagement survey scores are trending exceptionally positive, currently outpacing industry benchmarks for the Top 10% of Call Centers for both career growth opportunities and professional development. Job postings are available to everyone, and internal candidates are welcome and encouraged to apply. Some of our hiring managers even prefer candidates from Client Services. Networking with management or leadership is not required to move up at Availity; however, networking is a valuable skill for career development.
      1.0
      May 4, 2022

      Abysmal, Corporate Meatgrinder

      Client services technical support specialist i
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are no pros to working at Availity, unless you toe the corporate line at all times.

      Cons

      Availity Client Services is nothing more than a corporate meatgrinder. The attrition rate for new hires is insane. Even after "revamping" the new hire training, and offering a bonus for referrals, they can just not keep people working in this hell-hole. Supervisors are constantly being "promoted" because the former ones quit, or transfer as soon as possible. New hires are pressured to leave reviews after only a few months, giving Availity their fake "Great Place to work Certified!" rating which they will tout at every opportunity, while digging the mass graves for new hires. Management is laughably detached from reality. Every Friday you get an email from Russ, waxing poetic about the company while casually mentioning how his surf session went that morning, or some other example of distance between a CEO and the actual company worker. You are examined in every aspect of your job, regardless of whether you excel. You are constantly abused by Clients, and by the Company, for EVERYTHING. There is no upside to doing well, unless you are a robot. Changes are implemented on an almost daily, if not weekly, basis with no communication, testing, and/or seemingly any planning, and you are held responsible and expected to just deal with it. Truly a nightmare hellscape of a company. You are not valued. You are replaceable. Big Brother is watching.

      avatar
      Availity Response
      4y
      Thank you for sharing your experience, even if it wasn't as positive as we'd like. While we are a growing and fast-paced company, we take associate training, advancement, and resource allocation very seriously—and are always looking for ways to improve. Our customers have high expectations for Availity, and we need to be as responsive as possible to issues they may be having. Client support isn't an easy job, but our support specialists are some of the best in the industry. We have always focused on helping associates succeed and have created a culture where we take feedback and criticism seriously. However, it does not sound like the experience you had, and we will commit to identifying areas where we may be falling short. Our annual engagement survey received great feedback from associates who enjoy reading Russ's Friday update emails. The responses include anecdotes such as "I love the Friday updates from Russ, and the organization does a great job of keeping us informed of what's going on in the bigger picture.", "Russ's Friday emails are one of the highlights of my Friday." and "I love reading the Friday emails from Russ. They are so motivating and encouraging, and I look forward to receiving them! #LoveFridayemailsfromRuss #Russisthebombdiggity" Our Great Place to Work™ certification comes from the same survey mentioned above that we conduct each fall. We're very proud of this designation, just as we are proud of the contributions our associates make to our culture of collaboration each day. Thank you again for taking the time to share your review. We wish you much success in your future endeavors.
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      ReviewsAvaility reviews

      Glassdoor has 722 Availity reviews submitted anonymously by Availity employees. Read employee reviews and ratings on Glassdoor to decide if Availity is right for you.