Availity reviews

3.8

70% would recommend to a friend

(691 total reviews)
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Russ Thomas

86% approve of CEO

75% positive business outlook

Availity has an employee rating of 3.8 out of 5 stars, based on 691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Availity employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

691 reviews
3.0
Jun 7, 2021

Burnout

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good Entry Level, high chance of advancing

Cons

Metrics are prioritized, Burnout is high due to 85% of Inbound calls were rude angry people and every week site has issue or upgrades.

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Availity Response
4y
Thanks for taking a moment to write your review. We agree, being an Availity Client Services Associate is a great way to learn about the healthcare system. We’re very proud of our ACS team, who work directly with providers throughout the country to improve healthcare. We operate in a highly complex segment of healthcare, and we recognize the challenges of learning our systems and tools. While this might not have been the right role for you, many of our ACS associates have gone on to have long, successful careers here at Availity. Finally, we know that customers who call into our call center are doing so because they need assistance, and they might be frustrated or agitated, so some calls might be more heated than others. That’s why we train associates to handle/diffuse such situations, and many of our associates do this so well. Once again, thank you for providing a review. We wish you all the best in your career.
5.0
Jun 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Great place to work with leadership that cares about its people

Cons

Fair amount of disconnect between teams

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Availity Response
4y
Thank you for taking the time to write a review. We agree Availity is a great place to work. We’re even Great Place to Work certified! We appreciate your observation/feedback about having a greater ability to drive information across our teams. We’re a fast-paced environment with many competing priorities. Each year, our leadership shares company goals and objectives to meet year-end targets. Departments and associates then use the company goals to align our individual goals accordingly. Is our process perfect? No. Can we improve our alignment and collaboration? Absolutely! So, we welcome your new ideas to improve cross-department collaboration. Again, thank you for your feedback. We are so glad you are here!
4.0
Jun 1, 2021

Good company

Recommend
CEO approval
Business Outlook

Pros

Good benefits. Work from home was nice

Cons

Not good training program and tools

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Availity Response
4y
Thank you for taking the time to write a review. We’re glad to hear you’re enjoying all the benefits that Availity has to offer associates. We’ve recently made several enhancements to our benefits program—so your feedback is appreciated! We hear you on our training. Our teams are hard at work improving our training for new hires and new Client Services associates. Healthcare is complex, and it takes a little time to ramp up your knowledge and feel comfortable speaking with customers; we know that. However, we’ve learned that most reps learn better/faster once they start helping customers, so we try to get folks on the phones as quickly as we can. Again, thank you for your review. We’re glad to have you on our team!
Viewing 415 - 417 of 691 Reviews

Glassdoor has 722 Availity reviews submitted anonymously by Availity employees. Read employee reviews and ratings on Glassdoor to decide if Availity is right for you.