Availity reviews

Thank you for taking the time to write a review. Sadly, we can feel your anxiety while reading this review. We're glad that you can find comfort with your co-workers, and we hope that you share your feelings with your supervisor. An honest discussion about Monet (our workforce management software) and any concerns/expectations around your performance may alleviate some of that anxiety. No associates should feel the organization's full weight— we share that responsibility among all of us. We talk about our Client Services positions a lot here on Glassdoor. These are excellent positions for starting a healthcare career because they provide a foundation of knowledge and skill applicable to many other roles at Availity and in the healthcare industry. But they are tough jobs, and they are not for everyone, so we experience some turnover in this area. We can assure you that management does care for your well being. Wellness is part of our culture, and there are many programs in place to make sure that all of our associates have the resources they need to stay healthy—mentally and physically. We also recognize that our all-associate meetings do not include all of our client services representatives. Even though we make recordings of these meetings available to everyone, we need to find new ways to communicate the content of these meetings to our client services associates. Thank you for that feedback. Lastly, we are always working to improve. Some improvements can come fast, but some changes take time to evaluate and implement across the organization. We encourage you to share your feedback—your ideas may help make the Availity experience better for everyone.

Thank you for taking the time to share your review. We are so glad that you are enjoying our people, benefits, and culture. We’ve put a lot of energy into becoming a great place to work, so your acknowledgment is appreciated. We hear your comments on training and are actively working to improve new client service associates' training processes. Based on associate feedback and the transition to remote training and learning, we are evaluating changes to our training curriculum to include more opportunities for ‘practical’ training. This will likely include more time listening to experienced reps take live calls, side by sides, as well as some forms of role-playing. We recognize the value in practice to gain confidence in all of the possible reasons our customers need our support when they contact client services. We are committed to improving learning and training remotely and when we return to the office. We have people in place to support our new client service associates when they need help assisting callers, and we know that getting everything down takes time and practice. Thank you again for your review and the feedback. We are happy to have you as part of the Availity team!