5y
Thank you for taking the time to provide your review. We are glad to hear that you enjoy our benefits and our building—it’s a very collaborative space, and we’re proud of it.
We operate in a very complicated segment of healthcare, and we recognize the challenges of learning our systems and tools. Every day, we work internally and with our customers to improve their experience with our technologies. Working with nearly every health plan nationwide, and with millions of providers, you can imagine the challenges of aligning processes into one multi-payer solution, like ours. The road is long, but we are determined to be successful.
Working in Availity Client Services (our call center) is a tough job, and training associates for every situation they might encounter is near impossible. The ACS leadership has worked hard over the years to develop training programs designed to get you started, but they know from their experience that the sooner you start working with customers, the quicker you will learn.
Having goals for our associates is something we encourage, but we also know that not everyone and every situation fits into one box. We would rather you provide excellent customer service in the most efficient way possible than worry about your call numbers. The longer you stay, the easier this will be.
Lastly, we want to talk about turnover. Working in the Availity call center isn’t for everyone. Some don’t enjoy healthcare, some aren’t comfortable talking with customers, and for some, the hours aren’t what they were looking for--and all those things are ok. But for those that stay, Availity Client Services has been the starting point for a long, successful career here at Availity and beyond.
Again, thank you for your comments. We are glad you’re here.
