Is Availity a good company to work for?

Availity has an overall rating of 3.8 out of 5, based on over 722 reviews left anonymously by employees. This rating has decreased by 11% over the last 12 months. 71% of employees would recommend working at Availity to a friend and 74% have a positive outlook for the business. The best reviews about Availity have been left by employees working as Software Engineer II , Software Engineer and Client Services Technical Support Specialist I .

Does Availity pay their employees well?

According to anonymously submitted Glassdoor reviews, Availity employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Availity. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Availity?

71% of Availity employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Availity 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Availity?

Client Service Representative (46) , Software Engineer (19) , Customer Service Representative (17) , Client Services Representative (14) , Client Services Technical Support Specialist I (13) , Software Engineer II (13) , Senior Software Engineer (10) , Product Analyst (9) , Product Owner (9) , Account Manager (8) , Customer Service Representative (CSR) (8) , Program Manager (8) , Client Service Representative I (7) , Manager (7) , Technical Support Specialist (7)

What are the pros of working at Availity according to real employee reviews?

"Great people to work with who continue to help encourage you to grow within the company." ((in 68 reviews)); "Great benefits and 401K." ((in 49 reviews)); "A good work life balance" ((in 44 reviews)); "Unlimited PTO which is encouraged" ((in 37 reviews)); "Pay is good and company is growing so very stable" ((in 33 reviews))

What are the cons of working at Availity according to real employee reviews?

"Management will actively refuse to assist you unless you comply 100% with every policy and rule." ((in 19 reviews)); "It is disheartening to witness favoritism and different standards applied to employees based on personal preferences or relationships." ((in 7 reviews)); "Most of the development teams work together in a room and do not have much privacy." ((in 5 reviews)); "The CEO brags about himself and could learn how to ne humble." ((in 4 reviews))

What are employees saying about Availity layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Availity layoffs and their outlook for job security at Availity in 2026.

What are the top reviewed Availity locations?

Jacksonville , Indianapolis , Richardson , Chicago , Dallas , New York , Denver , Tampa , Philadelphia , Atlanta , Durham , Miami , Birmingham , Lombard , Richmond , Haymarket , Grand Island , Madison , Phoenix , Tucson , Helena , Charlotte , Minneapolis , Little Rock , Signal Mountain , Piney Flats , Brentwood , Carmel , West Lafayette , Cincinnati

Availity reviews

3.8

71% would recommend to a friend

(691 total reviews)

Russ Thomas

86% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Availity has an employee rating of 3.8 out of 5 stars, based on 691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Availity employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

691 reviews

5.0

Jul 30, 2020

Client Rep

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Availity continues to prove how much they love their employees and look out for us. One thing I truly love is, we are ALWAYS kept in the loop. Even if we aren't management and only smaller fries at least someone let's us know what is going on so we aren't thrown for a loop. Lately they implemented "Subject Matter Experts" utilized through Teams and when I say this is a game changer it really is. Availity pays better than minimum wage and offers plenty of benefits. We are happy; not rich but we are able to live comfortably. Our supervisors are dedicated to their jobs. The only thing worse than a terrible employee is a garbage manager/supervisor and you get neither here at Availity. One last thing I forgot to mention is Availity keeps their employees in mind; with experience you can move out of this position you are not locked in forever if you cared to move up to a different position your supervisors will work with you as long as you are going through the appropriate channels and doing a solid job.

Cons

In Customer service it is absolutely inevitable to run into a disgruntled client for whatever reason be it your fault or merely their own fault due to lack of basic computer skills at times. There have been multiple complaints that we are overly secure with how we process things; login processes as well but that is simply put in place for the client's protection.

Availity Response

5y

We agree Availity is a great place to work! Thank you for writing such a favorable review—we’re not sure you left much to add. We strive to run an open and transparent organization where associates can feel informed and empowered, and it sounds like it’s working. Our customer service teams are excellent at working with our customers to resolve technical challenges and questions—even the occasional disgruntled customer. Many of our customers choose to work with us because we are a secure business, and they trust that their information and their patients’ information will be safe. Again, thank you for your feedback. We are glad you’re here!

5.0

Jul 28, 2020

Great Place to Work!

Lms technology specialist

Recommend

CEO approval

Business Outlook

Pros

I'm treated like a professional and my boss gives me the tools/ resources to grow in my profession.

Cons

I don't have any cons.

Availity Response

5y

Thank you for taking the time to share such an awesome review! We are glad to have you on the team.

5.0

Jul 27, 2020

Amazing and Socially Connected Company

Client service representative i

Recommend

CEO approval

Business Outlook

Pros

Extensive Training, Supportive Environment, Casual Dress-code, Supportive CEO, State of the Art Coffee Machines, and The Opportunity for Overtime.

Cons

The high turnover rate can be difficult to handle when you work with such amazing people.

Availity Response

5y

Thank you for sharing this and highlighting our great culture! We DO care about the safety and happiness of our associates and are so glad that you can feel that. Your work in Availity Client Services (ACS) is important and appreciated. Working in the call center is probably one of the most challenging jobs we have, but can also be one of the most rewarding in that it can turn into a long, successful career at Availity. We are very proud of the fact that so many of our associates started their Availity careers this way!

Viewing 505 - 507 of 691 Reviews

Top companies for "Compensation and Benefits" near you

IBM

3.6★Compensation & Benefits

Dell Technologies

3.5★Compensation & Benefits

Concentrix

3.6★Compensation & Benefits

Booz Allen Hamilton

3.7★Compensation & Benefits

Jobs at Availity

Program Manager, Prior Authorizations

Remote

View job

Administrative Coordinator

Vice President, Product, Medical Cost Containment & Authorization

Remote

View job

Senior Account Executive

Remote

View job

Availity

Availity reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Client Rep

Great Place to Work!

Amazing and Socially Connected Company

Top companies for "Compensation and Benefits" near you

Jobs at Availity