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      Availity

      Engaged Employer

      Availity reviews

      3.8

      71% would recommend to a friend

      (690 total reviews)
      avatar

      Russ Thomas

      86% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.0

      Work/Life balance

      3.9

      Culture & values

      3.8

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      Availity has an employee rating of 3.8 out of 5 stars, based on 690 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Availity employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      690 reviews
      5.0
      Jul 22, 2020

      Amazing job on-boarding remotely

      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Availity has been super supportive and encouraging during my on-boarding and training. They provider multiple channels of getting information. I'm amazed at how well they were able to interview, hire, ob-board, and train new employees all while staying home during the Pandemic.

      Cons

      Sometimes response to questions can be a little slow, but that is mostly due to remoteness. The remote on-boarding has also made it feel a little less that you are port of an organization. But, I can't honestly think of how to improve this.

      avatar
      Availity Response
      5y
      Hi there. Thank you for taking the time to write a review and for acknowledging our remote onboarding. As you can imagine, our HR and technology teams put a lot of work into changing this process during the pandemic, and they’ll be excited to see this! Honestly, we can’t imagine how it feels to join Availity while fully remote—it’s probably a little strange. But please know that you are part of something bigger, and there are so many smart, talented people here just waiting to get to know you and welcome you to the Availity family. Hopefully, through our associate communications, Unplugged Video series, and interactions with your new team, you feel some connection and sense of our culture. We can feel the pressure of taking those first calls in your advice to management—that’s completely normal. We try to offer the most comprehensive training we can on our products and processes so that associates feel prepared to handle the questions and requests that come in from the call center. However, no amount of training will apply to every possible scenario, and we’ve found that the best way to learn is by jumping in. We have people in place to support our new client service associates when they need help assisting callers, and we know that getting everything down takes time and practice. But we will share your advice with our client services leadership. Thank you again for your review. We are happy to have you as part of the Availity team!
      2.0
      Jun 17, 2020

      Lots of goings on if you persevere

      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good in office culture, lots of amenities, gave back to the community during the pandemic, very organized on-boarding segment. The trainer was phenomenal and the setting in the office is very abstract and progressive. They even give you a laptop on your first day. The managers were pretty flexible during the transition to completely remote because of Covid 19. The benefits were very good and the food trucks that came each day were amazing.

      Cons

      Maybe things are different outside of the call center but I will never know. When you are a part of ACS, you are another seat that they remind you can easily be replaced. The job description is not nearly the same as what you will actually be doing. The portal itself is rudimentary and the updates it needs never reaches the ears of the higher ups. They change the metrics that you need to keep up with and they are nearly impossible with all the new troubleshooting traffic. I was hired on and told there would be a raise after 90 days. They then told us 30 days out of training. Almost 7 months in and they said it was at the discretion of your supervisor. None of this was in the official documentation. People started leaving in droves the likes of which I have never seen. The company did not address the higher than normal turnover rate and instead just keep hiring on new classes of employees. When they talk about moving up, they don't tell you that you need to be in with the right crowd.

      avatar
      Availity Response
      5y
      We agree with you about our culture. It is vital to everything that we do as an organization. It sounds like things started well for you, but somewhere along the way, there may have been some miscommunication, which is regrettable. We strive for clear communication and expectations from day one because we want everyone who joins our organization to have a clear path to success. Availity Client Services is often the first point of contact our customers have, so we put a lot of effort into ensuring our call center associates clearly understand the expectations of the job and get the training and feedback they need. We want you to be successful in your role and grow a career with us. Performance and quality metrics are critical to this process. They open up future opportunities, including pay increases in an associate's current role or promotion to other positions within ACS or throughout the company. We regularly solicit our associate's feedback and encourage suggestions for improvement. Many of the tools in place today were implemented or improved as a direct result of feedback from a Client Services associate. COVID-19 has led to unprecedented times, and we acknowledge that we have experienced higher than normal attrition in ACS. However, our business volume has continued to increase, allowing us to consistently offer employment opportunities and bring on new associates while other industries are experiencing hiring freezes or even layoffs. Our company was able to shift quickly in response to COVID-19 concerns by allowing every associate to work from home. While not always an ideal situation for everyone, we feel it is the best way for us to keep our associates safe, which is a top priority here at Availity. Thanks again for your feedback, and while this role may not have been the right fit for you, we wish you much success in the future.
      5.0
      Apr 25, 2020

      Great Place to Work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Jacksonville office is beautiful with a very thoughtful layout that allows for collaboration, as well as, plenty of quiet private space. I love going into the office. They just announced unlimited PTO and enhanced maternity leave programs. The work we do is complex and a great place to work for someone who likes to learn and grow personally and professionally.

      Cons

      None! The new unlimited PTO policy addressed my con

      avatar
      Availity Response
      6y
      Thank you so much for taking the time to share your kind words. We couldn’t have said it better ourselves!
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      Glassdoor has 721 Availity reviews submitted anonymously by Availity employees. Read employee reviews and ratings on Glassdoor to decide if Availity is right for you.