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      Availity

      Engaged Employer

      Availity reviews

      3.8

      71% would recommend to a friend

      (691 total reviews)
      avatar

      Russ Thomas

      86% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      Availity has an employee rating of 3.8 out of 5 stars, based on 691 company reviews on Glassdoor which indicates that most employees have a good working experience there.

      Reviews by job title

      691 reviews
      1.0
      Apr 9, 2020

      Management Actively Kills Progress

      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are very easy-going and make friends with management, you'll find yourself moving up the company very quickly. You can make a real, positive impact in hundreds, if not, thousands of healthcare professional lives on a monthly basis. Your coworkers are almost always very kind and supportive. The work itself is quite interesting and has a lot of depth, you will learn a lot about healthcare and the transfer of healthcare data from one place to another. This isn't a regular call center, the people calling in are mostly healthcare professionals, and so calls are more professional and polite, usually.

      Cons

      If you are not very easy-going and make friends with management, you'll find yourself on the street. Management will actively refuse to assist you unless you comply 100% with every policy and rule. Policies and rules are made up on the fly, are rarely documented clearly, and are always "up to management discretion". Management's policies are harmful to high-performers. If you show potential that you are a high-performer, your career growth and your job will be held hostage as you are expected to ALWAYS perform at the highest level you can. There is a strong atmosphere that whatever the Manager says is to be upheld and enforced 100% with absolutely no critical thinking allowed. You are literally not allowed to be critical of the Manger's policies. If you are openly critical, you will be lectured, accused of "starting a revolt", told to cut contact from any of your coworkers, told endlessly about how "negativity is bad", have your equipment confiscated without notice, sent home, and ultimately fired if you continue to do so. Management does not care if a caller uses expletives at you and in anger. Every member of Management at the time of this review has said that if a caller only does this once, it's completely fine and you should continue to help as if nothing happened. If you are a straight-shooter, not afraid to point out if there is a better way to do something, and aren't afraid to disagree with your superiors if it benefits the company as a whole, DO NOT WORK HERE. Start your own company. The management in the Customer Service department exists only to keep their own jobs, even at the cost of Availity as a whole company, and if you show any sign of disturbing their iron grip, you will be removed.

      avatar
      Availity Response
      6y
      Thank you for your feedback. We agree with you that Availity can make a real and positive impact in healthcare; that the work is interesting and complex; and that our call center is not your typical call center, with supportive teammates from many different backgrounds and levels of experience working together to make a positive impact for our provider community. The call center is very often the first point of interaction that our customers have with Availity. That customer experience is our number one priority and critical to our continued success. Our work in the call center is very important, and it isn't the easiest job in the world to do. Healthcare is complex, and those complexities can be frustrating at times, requiring our agents to be change-ready and adapt quickly to unexpected circumstances. It's true; we do have necessary processes and policies in place that keep our environment secure and help guide our team's daily work. Some of those policies, specifically around security and customer interactions, are not debatable, our work is just too important. We respectfully disagree that our managers do not welcome criticism. Differing viewpoints can help to inform decisions and inspire new thinking. However, there is a point where it can become negative instead of constructive, which is not beneficial to anyone. We also do not condone the verbal abuse of our call center representatives. Customers can sometimes lose their temper, though, and if that happens, our agents are armed with techniques to help them handle it professionally. The call center management team works with all of our agents to develop them to the best of their abilities and help them toward their career goals. Part of that process includes specific goals and metrics that are shared and discussed with each team member to help guide their development.  The call center has been and continues to be a launching point for a career at Availity. Our best agents are consistently promoted to positions of higher responsibility in the call center or other departments throughout the company because of the technical acumen they acquire, their knowledge of the customer experience, and their commitment to our company culture. We realize that working in our call center might not be a fit for everyone, and we wish you much success in your future.
      5.0
      Sep 26, 2019

      Love working here!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company culture, lots of very smart and driven people working here. It is a very friendly environment and coworkers are willing to help even when everyone is so busy! I take advantage of the perks around the new office - ping pong, food trucks, casual attire, and onsite gym. You get a lot of autonomy and flexibility here and can quickly make an impact if you want to.

      Cons

      There is a very high volume of work to be done, which is great because you are challenged and constantly growing, but it can also be somewhat stressful at times.

      avatar
      Availity Response
      6y
      Thank you for taking the time to write such a positive review. As a fast-paced, high-growth company, we understand that it can get stressful around here sometimes, which is why we strongly encourage a healthy work/life balance.
      5.0
      May 28, 2019

      Fast paced IT company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fast paced IT company with lots of opportunities to grow a career and learn new skills. On the upper end of market pay. Good benefits and PTO. The IT industry is constantly evolving and you need to keep pace by continually honing your skills to match with the evolution (I don't think this is company specific - more the industry we are in).

      Cons

      Historically there has been some lack of transparency. That appears to be changing in a positive way. Changes in technology can stress some people out - it's changing the way we work. I think it will yield a positive result, but change can be hard for some.

      Viewing 157 - 159 of 691 Reviews
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      ReviewsAvaility reviews

      Glassdoor has 722 Availity reviews submitted anonymously by Availity employees. Read employee reviews and ratings on Glassdoor to decide if Availity is right for you.