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      Availity

      Engaged Employer

      Availity reviews

      3.8

      71% would recommend to a friend

      (691 total reviews)
      avatar

      Russ Thomas

      86% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      Availity has an employee rating of 3.8 out of 5 stars, based on 691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Availity employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      691 reviews
      2.0
      Dec 26, 2025

      Nothing IS As Good As It Seems

      Client services/technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you know nothing about EDI or X12, you will be well versed after the training.

      Cons

      The interview process is very lengthy and involved. The background check took longer than a government clearance. The pay, benefits and disorganized training was an absolute hinderance. While you are training yourself, they want you to train AI and the overseas Indian reps to take your jobs. The goal seems more like how many people can you get off the phone , than how many people you can actually help. Overall. this kind of role was not for me.

      avatar
      Availity Response
      4mo
      Thank you for taking the time to share your experience and perspective. We truly appreciate you being open about your journey with Availity. We’re glad to hear that the training provided a strong foundation in EDI and X12, and we especially want to recognize our Contact Center training team. Our trainers are deeply committed to supporting new associates, and they work hard to create a learning environment that is encouraging, thoughtful, and focused on helping people feel prepared and confident as they step into the role. Client Services Technical Support roles are both important and demanding. They are fast-paced, structured, and require a high level of focus and resilience. Because of this, our interview process is intentionally designed to be transparent and thorough, so candidates have a clear understanding of the expectations and rigor of the role before joining. We believe this openness helps set everyone up for success and ensures the role is the right fit on both sides. We continue to listen, learn, and refine our hiring, onboarding, and training practices to better support different learning styles and experiences. Our goal is always to balance delivering excellent customer support with making sure our associates feel supported, equipped, and valued. Thank you again for your feedback, and we wish you all the best as you move forward in your career.
      1.0
      Dec 11, 2025

      Secret layoffs, non existent culture, chaotic operations

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unlimited PTO Remote Work Decent benefits

      Cons

      Chaotic and turnstile management structure imported from Salesforce Ongoing operational problems and continuous strategic missteps from high ego individuals neuter performance Lack of accountability across all organizations

      avatar
      Availity Response
      4mo
      Thank you for sharing your feedback. Availity is in a period of meaningful growth and evolution as we transition from transactional, product-based selling to a scalable platform-as-a-product strategy focused on long-term value and market leadership. This shift is intentional and critical to supporting our expanding customer base, partners, and the healthcare ecosystem we serve. As we grow, we continue to strengthen our operating model, leadership practices, and cross-functional alignment to ensure we can execute with clarity, accountability, and speed. Change at this scale can be complex, but it is driven by a clear vision for the future and a commitment to building a durable, high-impact organization. We appreciate candid feedback and remain focused on continuous improvement as we invest in our people, our platform, and the next phase of Availity’s growth.
      2.0
      Nov 5, 2025

      Low pay high workload

      Custoner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits Tech support is helpful Team meetings Fun things at corporate Work remotely

      Cons

      Low pay High workload KPI's hard to reach Back to back calls Irritated callers

      avatar
      Availity Response
      7mo
      Thank you for sharing your feedback and for your dedication as a Customer Service associate. We truly value the important role our Customer Service associates play in supporting our customers and shaping their experience with Availity. We recognize that the call center environment can be both rewarding and challenging. Your comments about the benefits of teamwork, remote work, and supportive tech resources are appreciated. We also recognize that workload, KPIs, and compensation are important topics. We encourage you to speak directly with your management team about our Milestones incentive program. Your feedback matters, and we remain committed to creating an environment where associates feel supported and set up for success.
      Viewing 178 - 180 of 691 Reviews
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      ReviewsAvaility reviews

      Glassdoor has 722 Availity reviews submitted anonymously by Availity employees. Read employee reviews and ratings on Glassdoor to decide if Availity is right for you.