Availity reviews

3.8

70% would recommend to a friend

(692 total reviews)
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Russ Thomas

86% approve of CEO

75% positive business outlook

Availity has an employee rating of 3.8 out of 5 stars, based on 692 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Availity employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

692 reviews
1.0
May 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote Self Autonomy Talented Individuals (who are leaving left and right)

Cons

My time at Availity has left me with a profound sense of disappointment. While the company boasts about being a great place to work, the reality is a work environment characterized by double standard policies, lack of accountability, biased management, and a decline in employee morale. One of the most significant concerns is the double standard policies enforced by management. Expectations and rules are set for employees, but it becomes evident that management does not follow them. This inconsistency breeds inequality and erodes trust among the workforce, creating an atmosphere of resentment and frustration. Furthermore, the lack of accountability within Availity is a prevailing issue. Managers often neglect to take responsibility for their actions and decisions, leading to a culture where mistakes go unchecked and problems persist. This absence of consequences perpetuates a cycle of inequality and a lack of trust throughout the organization. Bias within management practices exacerbates the negative experience at Availity. It is disheartening to witness favoritism and different standards applied to employees based on personal preferences or relationships. Such biased behavior erodes trust and creates an unfair and unproductive work environment that undermines the potential for growth and success. Adding to the frustration is the recent imposition of mandatory time tracking for salary associates. The requirement to clock time and the subsequent weekly review by management creates an atmosphere of micromanagement and a lack of trust. Employees feel constantly monitored and distrusted, hindering their ability to take ownership of their responsibilities and stifling autonomy. The combination of these issues leads to a significant decline in employee morale. The lack of transparency, communication, and fairness damages trust and motivation within the organization. Employees may feel undervalued and powerless, as concerns go unaddressed and opportunities for growth and advancement are limited. While Availity may possess technological capabilities and a skilled workforce, the pervasive management issues overshadow these strengths. The company's failure to address the double standard policies, lack of accountability, biased management practices, and intrusive time tracking damages its credibility and reputation. In conclusion, my experience at Availity was marred by double standard policies, lack of accountability, biased management, and intrusive time-tracking practices. These issues create a toxic work environment, hamper employee morale, and undermine the potential for growth and success. Prospective employees seeking a fair and transparent workplace may find Availitys approach disappointing and detrimental to their professional well-being.

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Availity Response
3y
Thank you for taking the time to share your feedback. We sincerely appreciate your openness in expressing your concerns regarding the enforcement of our company's policies, accountability, management practices, and employee morale. Your feedback is valuable to us as we continuously strive to improve and create a positive work environment for everyone. First and foremost, we want to acknowledge your frustrations and assure you that we take these issues very seriously. It is essential for us to address any discrepancies in policies and management practices to ensure fairness and transparency throughout the organization. We understand that a double-standard policy can lead to frustration and low morale among employees. We have several ways to share feedback: First, we offer an employee survey to collect feedback and make informed decisions about internal operations. Second, we recommend seeking out opportunities to have constructive conversations with your immediate supervisor or manager. Open and honest communication is crucial in addressing any perceived biases and bridging the gap between management and employees. Third, we encourage you to consider speaking with our Human Resources department about your concerns. Your feedback will assist them in identifying areas of improvement and implementing corrective measures. Availity believes in fostering a culture of inclusivity, fairness, and accountability. We are continuously working to enhance our policies, provide training programs for managers, and promote transparency throughout the organization. We genuinely value our employees' opinions and actively encourage feedback as a means to drive positive change. Please remember that your well-being and job satisfaction are important to us. Once again, we appreciate your feedback. We will take your comments as an opportunity to learn, improve, and create a better workplace for everyone.
2.0
May 24, 2023

Don't do it

Recommend
CEO approval
Business Outlook

Pros

It's work and it pays

Cons

Pay is low and customer service is not fun

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Availity Response
3y
Thank you for taking the time to write a review. We have many associates who start and grow their careers with us and consider their time here more than a job. When it comes to compensation and benefits, Availity works hard to be a competitive employer. Healthcare is constantly changing, which makes it a challenging industry. Being on the front lines can be challenging, but you have the opportunity to turn those hard calls into a delightful experience for our customers. Sometimes, all customers are looking for is someone to listen to them. Most of the time our customers call us when something isn’t working, and they are frustrated. These are the opportunities to shine by providing excellent customer service. We know it can be challenging so we encourage our associates to take time off work to relax and recharge. Availity has been recognized as a Best Place to Work™ certified company for Technology, Women, and Millennials. While there is a process to transfer to another department, it is being done on a regular basis as we have promoted over 50 technical support specialists into other business areas this year. Thank you for your feedback and we wish you well in your career.
5.0
May 23, 2023

Great People, Great Products

Recommend
CEO approval
Business Outlook

Pros

The people are absolutely fantastic to work with and the products and offerings provide tons of value to our customers

Cons

Teams can get overloaded when there is a lot of high priority work

Viewing 193 - 195 of 692 Reviews

Glassdoor has 723 Availity reviews submitted anonymously by Availity employees. Read employee reviews and ratings on Glassdoor to decide if Availity is right for you.