Is AvalonBay Communities a good company to work for?

AvalonBay Communities has an overall rating of 3.6 out of 5, based on over 1,214 reviews left anonymously by employees. This rating has been stable over the past 12 months. 57% of employees would recommend working at AvalonBay Communities to a friend and 60% have a positive outlook for the business. The best reviews about AvalonBay Communities have been left by employees working as Director , Concierge and Community Manager .

Does AvalonBay Communities pay their employees well?

According to anonymously submitted Glassdoor reviews, AvalonBay Communities employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at AvalonBay Communities. This rating has been stable over the past 12 months.

How satisfied are employees working at AvalonBay Communities?

57% of AvalonBay Communities employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AvalonBay Communities 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at AvalonBay Communities?

Community Consultant (160) , Leasing Consultant (61) , Maintenance Technician (45) , Sales and Service Supervisor (45) , Community Manager (34) , Manager (23) , Maintenance Manager (21) , Maintenance Supervisor (19) , Concierge (18) , Director (14) , Senior Community Manager (11) , Sales & Service Supervisor (10) , Community Concierge (9) , Customer Service Representative (9) , Administrative Assistant (8)

What are the pros of working at AvalonBay Communities according to real employee reviews?

"The company has a great culture and shows appreciation for its people and their effort." ((in 91 reviews)); "Often times the work was pretty enjoyable and most of the people I worked with were great." ((in 84 reviews)); "Great work life balance!" ((in 57 reviews)); "Great training from online modules and surrounding co workers." ((in 38 reviews)); "Growth Opportunities; Employee Appreciation; Forward Thinking company that creates an environment of success." ((in 33 reviews))

What are the cons of working at AvalonBay Communities according to real employee reviews?

"micro management from top down, lots of checklists, sucked if performance was not perfect." ((in 30 reviews)); "Prior to Avalon, I had a clear idea of my "road map to success" and upper management was amazing." ((in 25 reviews)); "Many managers don't have customer service skills and lack communication skills with employees as well." ((in 24 reviews)); "No bonuses in the maintenance tech department" ((in 16 reviews)); "the salary is low and you work weekends" ((in 12 reviews))

What are the top reviewed AvalonBay Communities locations?

Arlington , New York , Los Angeles , Virginia Beach , Washington , Boston , San Jose , San Francisco , Irvine , San Diego , Seattle , Brooklyn , Fairfax , Bellevue , Baltimore , Jersey City , Redmond , Princeton , Mountain View , Roseland , Alexandria , Melville , Long Island City , White Plains , Yonkers , Orange , Seal Beach , Woodland Hills , Dublin , San Bruno

AvalonBay Communities reviews

3.6

57% would recommend to a friend

(1,145 total reviews)

Benjamin W. Schall

70% approve of CEO

60% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,145 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

AvalonBay Communities has an employee rating of 3.6 out of 5 stars, based on 1,145 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AvalonBay Communities employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.6 stars).

Reviews by job title

1K reviews

1.0

Nov 12, 2019

Rotting From the Inside Out.

Community manager

Recommend

CEO approval

Business Outlook

Pros

A lot of free lunch.

Cons

Recruiter was clueless during the interview process. HR was non-existent during the on-boarding process. Training focused solely on customer service skills and completely neglected the absurd amount of programs and day-to-day metrics that need to be constantly managed. Training classes felt like being in a kindergarten class. Free-for-all mentality with daily work led to mass confusion and terrible performance and management from veteran employees. No one knows what they're doing.Everyone from the top down. The blind leading the blind. Avalonbay is one big contradiction implementing AI whilst veteran employees are still posting paper to apartment doors like they're Martin Luther posting his 95 thesis. Everytime you think you have a grasp on something, they pull the rug out from under you and implement something totally new. The corporate team things they are the Vatican descending upon the masses everyone they show up on-site expecting everyone to bow down to their glory. The company is transparent, but presented like rocket science. You have to be Isaac Newton to understand the bonus plan. Everything is so convuluted at this company that you just have to bite your teeth and take whatever comes your way.

AvalonBay Communities Response

6y

Thank you for writing a review about your experience! We understand that no company is perfect and we work hard to make sure that our associates are content while working at AVB. If you would like to provide more feedback about your experience, you can reach out to your HR manager.

1.0

May 18, 2016

Changes in Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Before company changes were made, it was a great company with great benefits and work/life balance. You felt like you could build lasting friendships with the people you worked with and it was an comfortable atmosphere where you enjoyed going to work every day.

Cons

Company came up with bonus compensation overhaul where they told the employees they would make more money but once it rolled out, all employees (except management) received pay cuts only to be told they would be working under more stress and pressure and more work overall for less pay even with the bonuses due to the pay cuts.

AvalonBay Communities Response

9y

Thank you for taking the time to share your concerns, and I'm sorry to hear that your experience at AvalonBay has diminished since the introduction of the new bonus plan. We made the changed based on consistent feedback from our on-site associates for a more commission-based structure with higher bonus potential. While the changes and results have been well-received by many, not all will respond as favorably. We encourage you to offer your perspective through the RS compensation surveys - they will help to influence future updates and communication.

2.0

May 15, 2016

Community Consultant

Community consultant

Recommend

CEO approval

Business Outlook

Pros

Overall a good company to work for, but honestly the pay became almost insulting. We are taught to act like owners and go over and beyond as consultants. An average community consultant at AVB is still better quality than most but I was not compensated as such. Team atmosphere and training was really a great focus compared to other PM companies I have been with.

Cons

Pay is low, housing discount, new bonus structure. The technology used is a bit behind, too many meetings about meetings.

AvalonBay Communities Response

9y

Thanks for your review and for sharing your thoughts. I'm glad to hear that you enjoyed the team work environment and the training you received. Consistent feedback in favor of a more performance-based bonus structure brought about the new bonus plan, and while many are excited about the changes and the results thus far, we realize that others are less receptive. Your feedback is appreciated and will be shared internally, and we wish you success in the future.

Viewing 13 - 15 of 1,145 Reviews

Jobs at AvalonBay Communities

Leasing Associate (Hybrid)

Leasing Associate (Hybrid)

Leasing Associate (Hybrid)