Is Avis Budget Group a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Avis Budget Group have rated their employer with 3.4 out of 5 stars in 59 Glassdoor reviews. This is a lower than average score with the overall rating of Avis Budget Group employees being 3.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at Avis Budget Group now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Avis Budget Group .

Does Avis Budget Group pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Avis Budget Group with 3.3 out of 5 stars based on 59 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Avis Budget Group.

What are the top reviewed jobs at Avis Budget Group?

Rental Sales Agent (353) , Operations Manager (236) , Customer Service Representative (223) , Manager (96) , Rental Sales Associate (80) , Service Agent (78) , Sales Associate (61) , Customer Service Representative (CSR) (60) , RSA (51) , Rental Agent (43) , Shuttle Driver (42) , Driver (41) , Sales Representative (39) , Agency Operator (38) , Shuttler (31)

What are the pros of working at Avis Budget Group according to real employee reviews?

"good benefit and a lot of hours" ((in 253 reviews)); "Great People and flexi working" ((in 210 reviews)); "Great coworkers to work with!" ((in 77 reviews)); "This job is wonderful and the team is great." ((in 68 reviews)); "Work environment is good and friendly" ((in 53 reviews))

What are the cons of working at Avis Budget Group according to real employee reviews?

"Management is poor and HR is not really great" ((in 267 reviews)); "Low pay and they leave it to you to earn commission to make real money you can actually pay your bills with." ((in 182 reviews)); "Most managers do not hide their displeasure about this and tend to treat the RSA's poorly." ((in 119 reviews)); "work is a bit hectic and student salaries are low" ((in 111 reviews)); "Long hours but they do tell you that during the interview so barely a con I just had to put one" ((in 108 reviews))

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Avis Budget Group

Avis Budget Group Customer Service Representative CSR reviews

3.4

59% would recommend to a friend

(59 total reviews)

Brian Choi

100% approve of CEO

49% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.5

Culture & values

3.4

Work/Life balance

3.3

Senior management

3.3

Compensation and benefits

3.3

Career opportunities

Customer Service Representative (CSR) employees have rated Avis Budget Group with 3.4 out of 5 stars, based on 59 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Avis Budget Group is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

59 reviews

5.0

Jul 22, 2026

Supportive management and growth opportunities with fast-paced challenges

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The biggest pros of working at Avis Budget Group are the strong support from management and the opportunities for growth. Management is always available to provide guidance and help employees succeed. It's also a fun and positive work environment where people enjoy working together. The company encourages professional development and provides opportunities to learn new skills and advance within the organization.

Cons

One of the challenges of working at Avis Budget Group is that it can be very fast-paced and unpredictable. During busy travel periods, the workload can become overwhelming, and there are times when staffing levels can make operations more challenging. We also work with customers whose travel plans may have been disrupted, so situations can be stressful. However, these challenges have helped me improve my communication, problem-solving, and customer service skills, and our team works together to provide the best experience possible.

5.0

Jul 22, 2026

Supportive team helps manage busy workload effectively

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

One of the biggest pros of working at Avis Budget Group is that it's a great company to work for. While the job can get busy at times, our team works well together to manage the workload. Management is always supportive and available to help whenever needed. I've also seen positive improvements in staffing and operational processes, which have made the workplace more efficient and have helped us better serve our customers.

Cons

One of the challenges of working at Avis Budget Group is that the job can become very busy and, at times, overwhelming. There are also occasions when we are not fully staffed, which can add to the workload. However, our team works together and management provides the support we need to get the job done. Even during the busiest days, we stay focused and work together to provide the best service possible.

5.0

Jul 22, 2026

Supportive environment but occasionally short-staffed

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The biggest pros of working at Avis Budget Group are the supportive work environment and the people. It is a great company to work for, and everyone is always willing to help by providing the resources and support needed to succeed. The workplace feels like a family, and the positive culture makes coming to work enjoyable. Our location has excellent employee morale, and the incentives the company offers keep us motivated to perform our best and continue improving every day.

Cons

One of the main challenges is that there are times when we are short-staffed. Although management is always supportive and willing to help, not having enough agents on shift can impact our operations and make busy periods more challenging. Even so, everyone works together to keep things running as smoothly as possible.

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Avis Budget Group

Avis Budget Group Customer Service Representative CSR reviews

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Reviews by job title

Supportive management and growth opportunities with fast-paced challenges

Supportive team helps manage busy workload effectively

Supportive environment but occasionally short-staffed

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