Unfortunately I believe that BMO made a bad purchase with BOTW. They paid too much for a bank that is underperforming and not adapting to the BMO culture. The people of BMO are getting the short end of the stick. The pressure is too high to manage high sales and adapt to the tightened rules and regulations. I saw a lot of good people that got let go for issues that could have been logged as a coaching opportunity . I would feel sick to my stomach on Sunday afternoon, preparing myself for the week ahead. The reality is, employees are the largest expense you can cut while BMO tries to make a return on investment with their purchase. Aside from that, the one client segment is 100% divided, everyone is fighting over the same customer. BMO created a culture where bank employees are faced with making the choice of doing whats right for the customer, or doing what will get them credit in a high pressure environment. There is never a consistent course, managers are given flavors of the week and there is no consistency.
The reporting is horrible. You have to constantly track your sales (which tracking sales is against the rules) or you lose credit for all your hard work. Time consuming, and unfair. It as if its done on purpose to not pay employees out.
Training of new employees is set up for failure. We used to send people at the NOC for in depth training and … we cut the cost..
