Everything else. I was in the customer contact center, of my 12 classmates, 7 included myself left within the first 9 months. The others were looking to leave. They lie to get you in the door. Once you are in the contact center you are not getting out. If you are good at what you do they wont let you leave the CCC because you are too valuable to them. I have too many horror stories to mention here, but they push SALES this isnt about customer service at all. They expect you to provide a solution but more importantly they are only driven by their bottom line. And IF you make those sales goals you get absolutely NOTHING for it, no commission, no extra bonus, except for the one everyone else gets at the end of the year which is only 1-2% of your pay, about $1000. They frown upon too many bathroom breaks, even though your taking hundreds of calls a day! The customers are VERY verbally abusive. This was the main reason I left. The customers are unhappy with BMO so they take it out on YOU. Just don't work here, I promise you will regret it.
