BSI reviews

Some residual pockets of old fashioned, less customer-centric, behaviour - although this is changing. London office location is a bit out of the way and has no kitchens

Pretty much EVERYTHING about the work itself is a con. It is like pulling teeth to get anything done because of the mountains of paperwork and time-wasting processes that are required. Communication within the company and with customers is a disaster, as is customer service in general. Management is nice, but completely clueless, and have absolutely zero idea of what their employees and customers are going through on a daily basis. The company as a whole is extremely disorganized and unstructured. Important tasks are constantly falling through the cracks due to undefined/nonexistent processes and everyone thinking “it isn’t their job.” Salary is laughably low for the excessive amount of work required. Please note that these comments do not apply to the Healthcare team; they are far, far more organized and functional than the rest of BSI. I would only recommend BSI as a brief stopping point on your way to something better (which is what most people do—come and stay at BSI for a year or two, and then leave for bigger and better things). If you are looking for a rewarding, growth-oriented career with a company that has its act together BSI is not the place for you.