Backbase operates as a two-entity company: R&D and Services. The Services department can be particularly hectic depending on the Hub you work for. Key points include:
- Deadlines are extremely tight, often pushing employees to work very hard and put in overtime.
- Compensation frequently falls short of expectations.
- A significant number of employees are underpaid; the company’s own salary ranges are not consistently applied.
- There is no overtime compensation.
- Proper raises and inflation adjustments have not been implemented for the past three years.
- The salary policy is far less transparent than advertised.
- Ways of Working are either poorly defined or poorly executed.
- Managers have limited authority to advocate for their teams; once the executive team makes a decision, it cannot be changed and should not be questioned.
- “Flexible working hours” mostly benefit the employer, not the employee.
- Promotion opportunities are limited, and even when promotions happen, salary increases are minimal. Employees are often told they must remain in the role for a while before adjustments are made—adjustments that ultimately never come.
- Employees are treated as disposable. Instead of giving 5–10% raises to retain staff, the company often lets people go and hires new employees at a higher cost.
- Executives act as though they understand everything and claim a strong company culture, but in practice, that culture is not present.