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Backstop Solutions

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Backstop Solutions reviews about "software"

61% positive business outlook

Reviews by job title

10 reviews
2.0
Nov 8, 2013
Recommend
CEO approval
Business Outlook

Pros

Software Engineers are the best treated employees by far. In fact, they are buffered quite thoroughly from the rest of the organization, which gives them quite a bit of freedom. There is a super casual work environment and members of the middle management group work really hard to help people perform.

Cons

The new leadership team (CEO, COO in particular) are having trouble getting a handle on Backstop's original culture. As such, many of the more senior folks (myself included -- I was one of the earliest employees) are in the middle of leaving or have already left. Withholding information people need even before it's not fully vetted, or sharing information that does more harm than good, are some of their most recent blunders. There are currently two parallel power structures (we were in the middle of implementing a new structure when the old executives were pushed out), and the new executives only really operate in one of them (the traditionally corporate one), which causes all kinds of friction when they accidentally trample on the other one. At times, this causes people to quit. We have tried to educate them on how to appropriately handle various sorts of situations, and they continue to reply that they don't have time for that. Finally, the new executives have been known to make snap decisions, often heavily affecting other people emotionally, without appropriate care for how tight-knit the community is. As soon as a blunder is made, half the company hears about it, and a back-channel uproar ensues. The environment has never been more negative in the 6+ years I have experienced of Backstop's 10-year history.

4.0
Mar 23, 2015

Good Company, but has a potential to be better...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good Software Cool People Forgiving and Friendly Clients Good Benefits Unlimited Vacation Diverse Workforce

Cons

Lack of industry knowledge among client facing folks Slow moving development cycle Lack of Vision Strong Bureaucratic culture among those that were left after the large shake-up Presence of strong diminishing marginal productivity for the interested scholars.

2.0
Apr 19, 2019

Software needs revamping...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company culture is pretty good and benefits are okay.

Cons

The software Is severely outdated and in desperate need of overall revamping. There are so many issues with the software it’s extremely hard manage upsells and retain existing clients. Most of the P & D teams clearly have no idea how most of the features work. Many individuals who had working knowledge of it have left.

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Backstop Solutions Response
7y
Thank you for your feedback and for recognizing that we have a good company culture and benefits. Your review indicates to us that you worked on a legacy platform and not our core product. We hope this guess informs a good response. Feedback from current and former employees caused us to pivot our go-forward strategy, team structure, and leadership of this part of our platform. We recognize that it is a highly specialized aspect of what we do and what our clients need in their day-to-day operations, so Backstop has hired a new head of the division to steer us better in investing in our people, platform, and product. He brings a great deal of domain experience, and the new structure will leverage existing institutional knowledge while creating internal career growth for the remaining team members. We are also investing heavily in our core platform and working with leading cloud technologies, frameworks, and architectures such as React, Mongo, Container-based microservices, Real-time data pipelines, and ML Services from AWS. We regret that your experience was not at par with others here, and thank you for your contributions during a time of transformation. Best wishes to you in your future roles.
4.0
Jul 19, 2013
Recommend
CEO approval
Business Outlook

Pros

Beer at weekly meetings, super-smart coworkers, fun job, challenging job, foosball and ping pong in office, FANTASTIC middle management, interesting software

Cons

New senior officers, unclear vision, multiple recent changes (new CEO being one of them), inability to dismiss employees who aren't doing a good job, sometimes don't utilize employees to their full potential, unclear path for job opportunities within the company

3.0
May 22, 2020
Recommend
CEO approval
Business Outlook

Pros

Company culture is friendly and you are welcomed and encouraged to seek help across company teams. Many bright engineering colleagues to learn from. Yearly learning budget which can be used on conferences or other resources. Hack-a-thons twice or three times per year where you can work on a small project with different team members. Team outings and recognition for accomplishments. Frequent company events. Good work life balance for the most part.

Cons

Experience as a software engineer can vary since each team develops its own mini culture. Cross team pairing or collaboration was more common with immediate team members than with engineers from other teams. Although Slack definitely helped bridge that gap, on my team it was more common for day to day work to be done without a pair, which can have a negative impact on accelerated learning, especially for newer team members. There wasn’t much freedom to move to a different team. My team, which I was a member of for several years, had little technical mentorship or leadership. Frequently, team members, including the tech manager, lacked deep technical knowledge of app components or features. In addition, there was minimal understanding or guidance on dependent frameworks. Learning frameworks was on you to get the job done. At times it felt like technical knowledge needed to be independently sought after instead of freely communicated. Some, but not all, of engineering management will have high expectations for everyone but themselves. You are expected to wear multiple hats especially when staff was low in terms of devs or immediate talent available. The technical manager tended to avoid or had no desire to learn implementation details and left little to no feedback on design or good practices during code reviews. Sometimes it can feel like there is no appreciation for the difficulty of the work being done. Speed was more important than quality and technical debt wasn’t addressed as often. These are some factors that contributed to slowdown in development from my experience, and can make software development seem dull or insignificant.

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Backstop Solutions Response
6y
Thanks for your balanced feedback. We agree with you that Hackathons and tech conferences covered by the annual learning budget can be both educational and fun. We offer these perks so our engineers will feel empowered to use new technology to innovate and continue advancing their skillsets. Another aspect of our career development is an employee-driven mentorship program, which gives our people the opportunity to work across teams, regions, and technologies. This program pairs the employee with a mentor of their choosing to learn from, grow with, and foster meaningful relationships. It is our intention to embolden our people so they can learn from coworkers outside of their core team. Given these proactive efforts, we are saddened to hear that the technical guidance didn’t meet your expectations. We will use your feedback objectively to empower our tenured engineers with seniority to take more initiative to lead by example. We are glad to have caring alumni like yourself and want to wish you the best.
1.0
Sep 23, 2016

Good Employees, Terrible Management Making Terrible Decisions

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company has employed some intelligent, hard-working people and developed a good employee culture.

Cons

- Upper Management are completely clueless as to what they are doing and are just attempting to survive within the company but add no value at all to the company success - The CEO consistently employs and promotes male leads over females, and shows favoritism towards male employees - The company are laying off knowledgeable staff, and giving others incentive to leave due to lack of career development and terrible upper management who don't have a clue about their staff or the product - The acquisition of Cogency was not well thought out, and thus outdated software seems to have been purchased for absolutely no reason and at the cost of good employees jobs. More money should have been spent developing the Backstop platform than making bad investments. - The company is a sinking ship with endless unhappy employees waiting to leave - Poor pay rises for hard working individuals

5.0
Jun 21, 2022

Great culture, great growth

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of career advancement opportunities. Education budget to grow and learn new skills. Work hard play hard environment. Work from home options, very flexible. Great people!

Cons

Buggy software, fast release cycle.

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Backstop Solutions Response
4y
Thanks for taking the time to provide your feedback. As someone who has been with the team for several years, we know you have probably been through ups and downs! We take immense pride in the numerous Backstoppers who have grown with us over the years and we think our promote from within culture is pretty special. The shout out to our learning budget, where employees choose how to spend their development dollars, and to our flexibility are also spot-on. Thanks for being our teammate and for all that you do.
4.0
Jan 25, 2017

Work hard - Get chances

Recommend
CEO approval
Business Outlook

Pros

Chance to take outside classes for new skills beer and games work with really nice and smart people

Cons

software is difficult to learn and takes time culture is changing which is sad Lots of smart people have left after a few years

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Backstop Solutions Response
9y
Thank you for your feedback. We do tend to be a work hard and play hard culture, and you captured that well. Backstop also prioritizes career development and growth, so we’re happy to see that is part of your experience here. Every employee gets a personal training budget to customize their learning, and it’s wonderful to know when people take full advantage of it. Our software is complex, and is a big part of the learning process for sure. Backstop is evolving in many ways, and we try to balance and honor where people are on the cultural continuum – views vary from the traditional start-up mode to wait-and-see to very future forward-looking / high growth mindsets. To that end, Backstop preserves traditions that motivate people, but is changing to meet the demands of the marketplace. We’d appreciate the opportunity to talk more about your advice to management, if you’re up for it. LOVE the comment about prepare to be dazzled, and welcome any way to clear the path for you to do just that.
1.0
Jan 19, 2017
Recommend
CEO approval
Business Outlook

Pros

They gave me a place to learn and level up over three and a half years Decent enough benefits, though not comparable to startups in the area The people who are still left at the company are generally kind and smart

Cons

They put up fake Glassdoor reviews to try to paper over the toxic culture that's grown as the management that has any experience working for a software company has all either left or been forced out and replaced by people who couldn't hack it in finance. The Peter Principle applies to just about everyone above the IC level in the org chart. The fake reviews talk about a lack of politics and a feeling of accountability. Maybe they should hold people accountable for the bad decisions of the Board of Directors, like the nightmarish outsourcing process and the terrible code they're producing, or the lies that the CEO of the company told us to our faces about that process. They're hemorrhaging people from the most technical and hard to hire roles and don't seem to understand why so many of us left, often not even bothering to schedule exit interviews with us. There's a lot of duplicity and lack of accountability throughout the management structure. The company's goals seem aimed at appeasing the CEO's ego instead of actually making a product people want to use and helping them learn how to use it. Development priorities were rearranged after he discovered people were making fun of him and his software company on a private mailing list. The new CTO wants developers to own their code, but organizational dysfunction means you're too busy putting out fires for the largest clients to ever spend time fixing past mistakes. They are too afraid to let you ship anything remotely risky in an innovate or die space. When everything is priority one, nothing is a priority. Tech stack is Java and Oracle. Nothing is clustered, and the project that was working on that was shuttered and that team all left. There's barely any validation on anything in the back end, though this may be changing. We went through a whole process of developing and articulating values, and then the company reneged on them in the space of a year. If you're desperate for a job, and can make it through their unnecessarily stringent US interview process, you could also just get hired at a place that will pay you what you're worth and treat you with respect.

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Backstop Solutions Response
9y
Thank you for your feedback. I’m glad that you found Backstop to be a good place to participate and learn for three years, and I’m sorry that you have negative feelings towards the company that provided you this opportunity. As the new CTO here, the first thing that I notice is that senior management is fundamentally very interested and motivated by employee, product, and client longevity; there seems to be some fundamental mistrust of this in your review, perhaps due to some history, but in my time here, that is the truth that I experience. Next I want to point out that as a 14 year old company with a huge client base and a great growth trajectory, we have particular challenges and opportunities that factor into our planning, different from those faced by a startup or a company in a different part of its growth curve. We revel in addressing practical challenges as well as technological ones: Original code, lots of clients who expect the system to work in a certain way, complex interaction of different modules, a global client base and global delivery; this combined with sexy new technology and feature requests go into the soup that inspires and motivates our current Development teams. In 2014, we finalized Backstop’s values of: Communication, Celebration, Getting Stuff Done, Excellence, Learning and Community. They remain core to our culture, and we continue to learn from our successes and failures. I do my best to communicate my plans and reasoning to the team; they may not always agree, and so we have a healthy conversation. In the end, not everybody gets what they want, but everybody has the opportunity to listen and learn about the myriad of factors that go into decisions, some that make sense to developers and some of which are business factors that we must accept, even if they aren’t our personal favorites. We are glad to have made an impact in your career here as part of your journey. Thanks for the contributions, and we wish you well in your current endeavors.
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Glassdoor has 109 Backstop Solutions reviews submitted anonymously by Backstop Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Backstop Solutions is right for you.