employer cover photo
employer logo
employer logo

Backstop Solutions

Is this your company?

Software needs revamping... - Anonymous employee Backstop Solutions Employee Review

2.0
Apr 19, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company culture is pretty good and benefits are okay.

Cons

The software Is severely outdated and in desperate need of overall revamping. There are so many issues with the software it’s extremely hard manage upsells and retain existing clients. Most of the P & D teams clearly have no idea how most of the features work. Many individuals who had working knowledge of it have left.

avatar
Backstop Solutions Response
7y
Thank you for your feedback and for recognizing that we have a good company culture and benefits. Your review indicates to us that you worked on a legacy platform and not our core product. We hope this guess informs a good response. Feedback from current and former employees caused us to pivot our go-forward strategy, team structure, and leadership of this part of our platform. We recognize that it is a highly specialized aspect of what we do and what our clients need in their day-to-day operations, so Backstop has hired a new head of the division to steer us better in investing in our people, platform, and product. He brings a great deal of domain experience, and the new structure will leverage existing institutional knowledge while creating internal career growth for the remaining team members. We are also investing heavily in our core platform and working with leading cloud technologies, frameworks, and architectures such as React, Mongo, Container-based microservices, Real-time data pipelines, and ML Services from AWS. We regret that your experience was not at par with others here, and thank you for your contributions during a time of transformation. Best wishes to you in your future roles.

Explore other reviews about Backstop Solutions

5.0
Mar 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team and clear communication Feel included in teamwork

Cons

Opportunity to grow and face new challenges

3.0
May 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Loved the team I was on. Processes are lock-tight with stellar internal trainings and resources to prepare you for your role. Help was always available from leadership. Pay and benefits were good too.

Cons

Volume of work was way too high creating burnout. Culture was too political and mainly leaning one way. Executives can be way too harsh toward middle management seeing this on more than one occasion on calls.

2
See reviews by: Helpful|Rating|Date|All