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      Bakkt

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      Bakkt reviews

      2.7

      28% would recommend to a friend

      (127 total reviews)

      Gavin Michael

      24% approve of CEO

      23% positive business outlook

      Ratings by demographic groups

      Bakkt has an employee rating of 2.7 out of 5 stars, based on 127 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Bakkt employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      127 reviews
      3.0
      Mar 16, 2023

      GOOD COMPANY, BAD SOFTWARE

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      working from home being able to help customers redeem points for utilizing their credit cards

      Cons

      HORRIBLE SOFTWARE! from the time my class & I went live, there were horrible software issues. Which in turn, led to higher call volume due to agents not being able to get a stable connection. Having to repeat yourself several times and customers becoming more frustrated due to the horrible connection

      3.0
      Mar 15, 2023

      Ummm No

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home position. Call volume is cool.

      Cons

      Now no longer work from home....

      1.0
      Mar 13, 2023

      Low quality, poor management, lots of smoke and mirrors

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Has some cash to survive for a bit due to the (SPAC) IPO, unless management continues in its profligate ways of spending on acquisitions that do not make sense, or simply focus on self-preservation (of their jobs)

      Cons

      Too many to list really, but here are a few: It starts at the top with the CEO, who lacks vision, lacks basic leadership qualities, and does not have much credibility with the people that actually do the work internally. Cannot execute - haven't delivered anything meaningful on time... the engineering leadership is a joke for a company of this size Too many Yes-Men (and women) on the incompetent and bloated management team, with too many titles starting with a "Chief" - they even created a role called "Chief Administrative Officer" - go figure! The seem to mistakenly think that a press release is a product launch - the vaporware to real product ratio is unfortunately, completely off the charts!!!

      Viewing 79 - 81 of 127 Reviews
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      ReviewsBakkt reviews

      Glassdoor has 130 Bakkt reviews submitted anonymously by Bakkt employees. Read employee reviews and ratings on Glassdoor to decide if Bakkt is right for you.