If you like being treated with no respect, then Banner is definitely the place to work. The current trend coming down from management is that of customer service and satisfaction. But the philosophy from management has been to devalue its employees and the work that they do. Senior management\Leadership does not have the background in the customer service industry to balance employee appreciation and customer satisfaction. I have read most of the reviews listed on this website and for the most part, they are fairly accurate in all their assessments. In my opinion, one of the biggest indications is the quantity of job openings still available for registered nurses at a time when the economy is bad and jobs are at a premium. In my department, we are experiencing a fair amount of employee turnover. It would appear that, whatever money they are saving by eliminating all the employee benefits and perks that originally made banner a good place to work, they are reinvesting that money into training new employees. They haven't got it in employee retention, especially in the customer service environment, has a significant impact on the level of patient care and satisfaction.
An example of management's poor leadership is as follows. In the same week that nursing was told about the reduction in benefits, overtime and 2% annual pay raises, there was an article in the local paper about the opening of Banners new $90 million Cancer Center opening in Chandler. even with a minimal amount of critical thinking, one can deduce that banner had the capability of Not cutting employee benefits, that they were using the economy as a ploy to further their own gains and expand the Banner Empire at the costs of its current workforce. There is definitely a trend that is being handed down from executive management that includes manipulation of its workforce and a total disregard for the employees that are directly responsible for our clients and for customer satisfaction. But the executive management is not likely to be replaced until the time that investors in those individuals with secondary interests in Banner Health begin to see a decline in revenue.
I work in multiple departments and the one factor consistent is that there is no loyalty to banner from its employees. If senior management were to open their eyes and actually get in touch with the employee, perhaps they would understand and begin to make a change. I just do not think this will occur in the near future.
