Banner Health reviews

The organization loudly promotes High Reliability Organization (HRO) principles on every wall, yet expects clinicians to forget the widely reported “social comfort mask” episode during COVID. Many of us don’t have amnesia. We remember being told, through leadership messaging, to accept policies that contradicted basic safety while concerns were dismissed rather than transparently addressed. No meaningful apology or reckoning ever followed. Seeing the same leadership now issue new mandates without acknowledging that history is not reassuring — it’s insulting. HRO depends on trust, and trust cannot exist when leadership assumes collective memory loss. We remember. And we do not trust her.

Staffing the unit seems to be a constant struggle put on the staff. Just an observation but management tries to solve using travelers and floats.