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Basis Technologies

Engaged Employer

Basis Technologies reviews

4.2

82% would recommend to a friend

(81 total reviews)
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Shawn Riegsecker

90% approve of CEO

68% positive business outlook

Ratings by category

4.2

Culture & values

4.2

Diversity & inclusion

4.2

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.8

Career opportunities

Ratings by demographic groups

Reviews by job title

81 reviews

Reviews about "Compensation"

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2.0
Sep 10, 2020

Agency perks, agency downsides

Media services
Recommend
CEO approval
Business Outlook

Pros

There really are some truly hardworking people who care about you - the team is the only reason to stick around. My direct managers were awesome and did their very best to combat unclear expectations at more executive levels. Benefits are pretty good also, holiday parties, events, etc. if you care about that. I will say through COVID, there has been great transparency about the company's challenges and safety measures which was much appreciated during such chaotic times.

Cons

Honestly, a lot of sugarcoating. I have been at agencies and I understand an agency workload - this is not that. Usually, you have some days that are long, some are not. Everyone I knew in services consistently worked well over 40 hours, most likely 50-60 hours with a base salary that barely breaks the low income level in any major city. Having snacks doesn't make up for burning out your employees without compensating them fairly. You do get monthly performance bonuses, but you don't get your last two months if you leave, fair warning, because although the company loves to say they love their employees, unless you are sales (who are irrationally over-worshiped) or director level or above, you are just a number at risk of any "it's just business" decision. Good luck also trying to take advantage of the FTO policy - you need to get covered like you are on an hourly paycheck and everyone is so overworked no one wants to cover you, or your manager will not make it seem like it's ok to actually take said "unlimited" FTO. When asked if people should take mental health days during COVID if necessary, we were discouraged because "business comes first" ...until all other companies/agencies started giving mental health days, and then they decided it was a good idea. Constructive feedback is not taken seriously by anyone who hasn't been at the company since it was created. Lack of diversity is one of the first things I noticed, although I understand they are doing what they can to fix this. Super unclear growth path - some people get promoted super quickly, some get wishy washy feedback and have no growth in sight.

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Basis Technologies Response
5y
Thank you for taking the time to provide your candid feedback. First, we are happy to hear that you felt supported by your managers, team, and Centro’s benefits during your time here. COVID-19 has been incredibly difficult for so many businesses and individuals, and we are glad to hear that you appreciated our transparency during this constantly evolving situation. As our clients, industry, and employees grappled with the changes over the last 6 months, we realize that for many work/life balance became a very challenging concept, and we are sorry to hear that you felt your team was burnt out. We are continuing to work with department leaders on client service distribution, and also continue to support our employees’ mental health and personal lives through free access to Headspace (mindfulness and meditation app), flexible working environments, our employee resource groups, by facilitating company-wide forums on diversity, mental health, and other relevant topics, and by clarifying that our FTO policy includes mental health days. Additionally, we are actively building multiple tools to ensure promotions, development opportunities, and career pathing are more transparent, including implementing a clearer development check in and performance review process. Thank you again for the constructive feedback and if you have any additional comments, we would appreciate hearing from you at tellusmore@centro.net. Emily, EVP, Talent and Development
3.0
May 15, 2020

Great Benefits, Lacks Diversity & Competitive Pay

Specialist
Recommend
CEO approval
Business Outlook

Pros

Centro provides some great benefits to their employees including unlimited time off, tons of free food, and a sabbatical.

Cons

Entry and mid-level salaries for most of the company are far from competitive. Promotions are given based on favoritism and it's difficult to navigate unless your team and manager are favorites. Centro also has an alarming lack of diversity for such a "progressive" company that brags about their culture. Almost every POC I knew quit during my tenure.

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Basis Technologies Response
6y
We appreciate you sharing with your thoughts with us! We are glad that you enjoyed the benefits that we provide to our employees, as we constantly strive to create a work-life balance to help Centrons become the best version of themselves. We are saddened to hear about your experience with our pay, promotions, and DEI efforts however. We remain incredibly dedicated to diversity, equity, and inclusion for all of our employees, and continuously strive for improvement in this area as it is essential for our culture. Our goals surround not just attracting a more diverse candidate pipeline but also ensuring they feel comfortable, safe and welcome when they get through the door. We continue to introduce new ways for our employees and leadership to become self aware through training and company-wide discussions and dialogue surrounding race and inclusion. Our employee-led Community Groups (ERGs) continue to help our company improve through awareness education and a safe space for their communities to gather and support each other. We acknowledge we have a lot of work to do though to improve Centro’s diversity, and the diversity of our industry altogether, and we are taking action on a wide scale. If you have any additional feedback or questions, we would appreciate hearing from you at tellusmore@centro.net. -EVP, Talent and Development
5.0
Jun 1, 2019

Fun and Growing Fast!

Employee
Recommend
CEO approval
Business Outlook

Pros

Centro has the best benefits of any company I've ever worked for (health, wellness, 401K, stock options, continuing education, etc.). It also has a fun, and paradoxically relaxed, culture with the best people I've worked with. Love me teammates. I say paradoxically as even though it feels relaxed, most everyone here works hard...it's just that even though we're working hard and, every now and then, we may need to work extra hours it's not driven by a top-down, pressurized management. We work hard because we love the company, love our teammates and want to do amazing work. No company, or person, ever achieved greatness working 40 hours a week and never spiking at times when needed.

Cons

I've been here for a few years and most of the cons are in our rear view mirror. It was a really challenging time from 2013 through 2017 when we were redeveloping our new software platform. Revenue growth rates were falling and we weren't hitting our goals so bonuses weren't getting paid at 100% consistently. There were some dark moments during those years where, candidly, many of the employees weren't even sure the new platform could be built, would be built and, even if it was built, would anyone want it, buy it and pay for it. There were a ton of question marks and naysayers in the company during that time and our attrition levels spiked. However, those of us who stuck it out, couldn't be happier. We launched Basis, our new platform in 2017 and it's on fire. Internally it's transformed our operations and how we operate and, externally, over 200 customers have signed on to use Basis in the first 18 months with growth rates climbing back to their normal historic levels. Sure, there's always things companies can improve on but, at this point, I'll take whatever little problems or gripes we may have (which probably are overly magnified as there isn't a lot of them) versus what I hear my friends at other companies are going through.

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Basis Technologies Response
7y
We really appreciate your detailed and candid feedback! Centro’s larger vision has always been about changing the lives of our clients, employees, and those working in the advertising industry for the better. We’re so grateful for Centrons like yourself who have shared in that vision over the years and have contributed their talents, work ethic, and positive attitude throughout the inevitable ups and downs of growing an innovative company. Our people are truly what make us who we are and have gotten us to where we are today. We’re so excited to see Basis and the company’s success continue to grow! If you have any additional feedback we’d love to hear it - please email us at tellusmore@centro.net. -EVP, Talent and Development
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