Bath & Body Works reviews

3.7

70% would recommend to a friend

(11,211 total reviews)
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Daniel Heaf

56% approve of CEO

51% positive business outlook

Bath & Body Works has an employee rating of 3.7 out of 5 stars, based on 11,211 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bath & Body Works employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
2.0
Nov 13, 2014

Bittersweet.

Recommend
CEO approval
Business Outlook

Pros

Retail experience to add to the resume. Store level manager(s) had your back if customers decided to be irrational. Associates were very friendly and welcoming (until the commission structure was put in place). Manager happy to be a reference if you pursue other opportunities. Products are actually pretty darned good. Reliable hours IF you happen to be flexible enough.

Cons

Out of the entire pool of employees at the store (15-20... 25-30 during the Christmas season and semi-annual sales), only 3 (ie. managers and co-managers) are full time. All the rest are temporary (or permanent part-time...) getting 25 hours or less (in some cases, 5-8 hours). I was lucky enough to get 20 hours regularly, but felt the frustration of my colleagues, particularly when they were taking down their schedules for the coming week. Minimum wage to start unless you are a manager. Maybe 25-50 cent raise each review. Commission structure tore apart the good vibrations among the associates. Customers often believe they can bully associates. To be fair, some associates flat out lie to customers as well. Coupons have a significant amount of fine print which confuses customers or which they do not even bother to look at. Marketing makes poor decisions (lidless candles?? really??). What looks pretty on paper is often impractical in a real store situation.

2.0
Oct 31, 2014

Disappointed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The challenge The associates The learning opportunities The wage

Cons

Little to no accountability or monitoring of upper management and their behavior Very little in form of a support system for those who experience/witness bullying System that allows for management to do little to no work Expected to be on call, even though that is not in the signed contract

4.0
Oct 13, 2014
Recommend
CEO approval
Business Outlook

Pros

Worked there as my first job at mall, it taught me a lot about the madness of customers during the busy holiday season and also how to approach customers without seeming too aggressive. The managers and co-workers were very helpful and made working there much more bearable.

Cons

Call-ins. Call in's were hard because you never knew if they actually knew if they needed you in or not so you couldn't make plans on that certain day but most of the time they didn't need you.

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Glassdoor has 11,716 Bath & Body Works reviews submitted anonymously by Bath & Body Works employees. Read employee reviews and ratings on Glassdoor to decide if Bath & Body Works is right for you.