Is Best Western a good company to work for?

Best Western has an overall rating of 3.4 out of 5, based on over 2,686 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 52% of employees would recommend working at Best Western to a friend and 42% have a positive outlook for the business. The best reviews about Best Western have been left by employees working as Front Office Manager , Front Desk Manager and General Manager .

Does Best Western pay their employees well?

According to anonymously submitted Glassdoor reviews, Best Western employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Best Western. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Best Western?

52% of Best Western employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Best Western 3.2 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Best Western?

Front Desk Agent (256) , Front Desk Receptionist (190) , Housekeeper (123) , Night Auditor (65) , Receptionist (60) , Front Desk (51) , General Manager (46) , Night Auditor/Front Desk Agent (42) , Housekeeping (37) , Front Desk Clerk (35) , Manager (35) , Customer Service Representative (29) , Front Desk Associate (28) , Front Desk Manager (19) , Breakfast Attendant (18)

What are the pros of working at Best Western according to real employee reviews?

"The people you work with are all great and help you out if you ever need help" ((in 125 reviews)); "The staff was friendly and easy to work with." ((in 78 reviews)); "Some coworkers were nice and I miss them a lot had left by the time I did though." ((in 57 reviews)); "Managers were great" ((in 48 reviews)); "Good work environment and organized" ((in 37 reviews))

What are the cons of working at Best Western according to real employee reviews?

"Pay is low and customers make or break the job" ((in 161 reviews)); "you have 0 chance to grow and the management is very poor they treat you very badly!" ((in 157 reviews)); "No benefits thats about it" ((in 93 reviews)); "No training provided." ((in 32 reviews)); "Low salary and micro" ((in 27 reviews))

What are employees saying about Best Western layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Best Western layoffs and their outlook for job security at Best Western in 2026.

What are the top reviewed Best Western locations?

Phoenix , Houston , Dallas , Los Angeles , Chicago , San Antonio , New York , Kansas City , Madison , Milwaukee , Cedar City , Tucson , Bozeman , San Diego , Wichita , Fort Myers , Miami , Cortland , Mesa , Tempe , Burlington , Nashville , San Francisco , San Jose , Longmont , Elko , Las Vegas , New Orleans , Seattle , Seaside

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Best Western

Best Western reviews

3.4

52% would recommend to a friend

(2,359 total reviews)

Larry Cuculic

57% approve of CEO

42% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Work/Life balance

3.0

Culture & values

3.0

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Best Western has an employee rating of 3.4 out of 5 stars, based on 2,359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Western employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Oct 21, 2015

Good People - Poor Training

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people and good working environment.

Cons

Low salary and micro-management is overkill

1.0

Jun 8, 2015

Lacks the

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

10 years ago I may have come up with something, but I left because the company no longer cares about their employees.

Cons

Upper management-Vice Presidents and above-have lost touch with their employees. Company promotes an I Care attitude, but that is not practiced in the corporate office. It is more like 'We Care Not".

1.0

Jun 20, 2013

Potential Employee READ THIS!!!! hotel is always right

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

My direct managers were decent people who were severely limited due to corporate culture

Cons

They will terminate you in a heartbeat if one member complains on you despite your past work history with them. Severely underpaid compared to comparable companies. The medical insurance virtually does not exist, employee and family has to pay full price for dr visits, medication, or anything else until you you have shelled out $3,000. There is very little to no raise despite superior performance and even if you get a promotion!! Training virtually does not exist. Employee meetings are more to discuss hr policies than they are to develop and train you. There is almost zero room for advancement!!! If these things don't matter to you than they might be alright to work for. Most of these reviews on this site for Best Western are from line level employees in the hotels. They actually do not work for the corporate HQ or BOC based in Phoenix. All hotel are independently owned. Therefore don't rely on their review when considering a corporate position.

Viewing 31 - 33 of 2,359 Reviews

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Jobs at Best Western

Hotel Laundry Attendant