Is Best Western a good company to work for?

Best Western has an overall rating of 3.4 out of 5, based on over 2,686 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 52% of employees would recommend working at Best Western to a friend and 42% have a positive outlook for the business. The best reviews about Best Western have been left by employees working as Front Office Manager , Front Desk Manager and General Manager .

Does Best Western pay their employees well?

According to anonymously submitted Glassdoor reviews, Best Western employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Best Western. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Best Western?

52% of Best Western employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Best Western 3.2 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Best Western?

Front Desk Agent (256) , Front Desk Receptionist (190) , Housekeeper (123) , Night Auditor (65) , Receptionist (60) , Front Desk (51) , General Manager (46) , Night Auditor/Front Desk Agent (42) , Housekeeping (37) , Front Desk Clerk (35) , Manager (35) , Customer Service Representative (29) , Front Desk Associate (28) , Front Desk Manager (19) , Breakfast Attendant (18)

What are the pros of working at Best Western according to real employee reviews?

"The people you work with are all great and help you out if you ever need help" ((in 125 reviews)); "The staff was friendly and easy to work with." ((in 78 reviews)); "Some coworkers were nice and I miss them a lot had left by the time I did though." ((in 57 reviews)); "Managers were great" ((in 48 reviews)); "Good work environment and organized" ((in 37 reviews))

What are the cons of working at Best Western according to real employee reviews?

"Pay is low and customers make or break the job" ((in 161 reviews)); "you have 0 chance to grow and the management is very poor they treat you very badly!" ((in 157 reviews)); "No benefits thats about it" ((in 93 reviews)); "No training provided." ((in 32 reviews)); "Low salary and micro" ((in 27 reviews))

What are employees saying about Best Western layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Best Western layoffs and their outlook for job security at Best Western in 2026.

What are the top reviewed Best Western locations?

Phoenix , Houston , Dallas , Los Angeles , Chicago , San Antonio , New York , Kansas City , Madison , Milwaukee , Cedar City , Tucson , Bozeman , San Diego , Wichita , Fort Myers , Miami , Cortland , Mesa , Tempe , Burlington , Nashville , San Francisco , San Jose , Longmont , Elko , Las Vegas , New Orleans , Seattle , Seaside

Best Western reviews

3.4

52% would recommend to a friend

(2,359 total reviews)

Larry Cuculic

57% approve of CEO

42% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,359 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Best Western has an employee rating of 3.4 out of 5 stars, based on 2,359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Western employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews

2.0

Nov 10, 2008

Used to be a great place to work

It technician

Recommend

CEO approval

Business Outlook

Pros

They have competitive pay and good a physical work environment (desks, PC's, etc.). Benefits are average, but are worse each year. Friendly people, for the most part.

Cons

The company has brought in too many managers who have made employees' jobs extremely stressful. The company is so micromanaged. They outsourced development teams in 2005 and there is still a lot of tension. There were very limited opportunities to grow and advance. Non-exempt employees have 'dead-end jobs'. Infrastructure staff is overworked and there is more turnover than there should be. Morale is non-existent there. A lot of talented people left the company, in hordes. They were disgusted with the way things were becoming. Poor communication by poor communicators.

3.0

Nov 24, 2020

mass layoff

Designer

Recommend

CEO approval

Business Outlook

Pros

good hours, good benefits. flexible shifts

Cons

favoritism, laid off all senior employees, including those with cancer

2.0

Apr 4, 2016

Employee morale falling

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Location, interesting industry, nice coworkers, good 401K program

Cons

Leadership is old school and does not adapt to trends. Culture and decisions flow from the top down with no openness to new ideas or constructive feedback on what's not working. Don't value employees and feel everyone is replaceable.

Viewing 28 - 30 of 2,359 Reviews

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Jobs at Best Western

Hotel Laundry Attendant

Best Western

Best Western reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Used to be a great place to work

mass layoff

Employee morale falling

Top companies for "Compensation and Benefits" near you

Jobs at Best Western