Is Best Western a good company to work for?

Best Western has an overall rating of 3.4 out of 5, based on over 2,688 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 52% of employees would recommend working at Best Western to a friend and 42% have a positive outlook for the business. The best reviews about Best Western have been left by employees working as Front Office Manager , Front Desk Manager and General Manager .

Does Best Western pay their employees well?

According to anonymously submitted Glassdoor reviews, Best Western employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Best Western. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Best Western?

52% of Best Western employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Best Western 3.2 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Best Western?

Front Desk Agent (256) , Front Desk Receptionist (190) , Housekeeper (123) , Night Auditor (65) , Receptionist (60) , Front Desk (51) , General Manager (46) , Night Auditor/Front Desk Agent (42) , Housekeeping (37) , Front Desk Clerk (35) , Manager (35) , Customer Service Representative (29) , Front Desk Associate (28) , Front Desk Manager (19) , Breakfast Attendant (18)

What are the pros of working at Best Western according to real employee reviews?

"The people you work with are all great and help you out if you ever need help" ((in 123 reviews)); "The staff was friendly and easy to work with." ((in 82 reviews)); "Some coworkers were nice and I miss them a lot had left by the time I did though." ((in 58 reviews)); "Managers were great" ((in 47 reviews)); "Good work environment and colleagues" ((in 41 reviews))

What are the cons of working at Best Western according to real employee reviews?

"Pay is low and customers make or break the job" ((in 163 reviews)); "you have 0 chance to grow and the management is very poor they treat you very badly!" ((in 158 reviews)); "No benefits thats about it" ((in 86 reviews)); "Long hours and over hour's" ((in 59 reviews)); "No training provided." ((in 33 reviews))

What are employees saying about Best Western layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Best Western layoffs and their outlook for job security at Best Western in 2026.

What are the top reviewed Best Western locations?

Phoenix , Houston , Dallas , Los Angeles , Chicago , San Antonio , New York , Kansas City , Madison , Milwaukee , Cedar City , Tucson , Bozeman , San Diego , Wichita , Fort Myers , Miami , Cortland , Mesa , Tempe , Burlington , Nashville , San Francisco , San Jose , Longmont , Elko , Las Vegas , New Orleans , Seattle , Seaside

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Best Western

Best Western reviews

3.4

52% would recommend to a friend

(2,360 total reviews)

Larry Cuculic

57% approve of CEO

42% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Work/Life balance

3.0

Culture & values

3.0

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Best Western has an employee rating of 3.4 out of 5 stars, based on 2,360 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Western employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Dec 4, 2013

Stay AWAY!!!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If hired then they will pay you every two weeks

Cons

Not Trusting, Incompetent Leadership, No Opportunity for Growth, Highly Political, No Budget, No raise, All promotions must be approved by CEO, Little to no bonus, Way behind competitors, Don't practice what they preach, Horrible Morale, No room for out of the box thinking, Not run by hotel people, Terrible Benefits program (Medical Paid all out of pocket until deductible met)

1.0

Nov 17, 2013

"People Who Care" is a mandate not a culture at HQ

Manager

Recommend

CEO approval

Business Outlook

Pros

Location of HQ is near a freeway and near the center of town There are some good people

Cons

Most people are incompetent and they are allowed to hang around for years and years 80% of the work is done by a handful of people All costs are passed onto employees while executives enjoy special perks (e.g. health care premiums) The SVPs do not get along and use their staff as pawns in their soap opera style drama The is no real vision or innovation at this company The staff are treated as an afterthought It's impossible to recruit good talent because of our reputation and costly benefits

3.0

Nov 14, 2013

Starts off strong, not much for stamina.....

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Employer relationship is casual and laid back. Clean work environment. Decent salary in relation to work requirements. Open door access to management. Employees receive a 50% discount on conference center space. Employees receive a "Friends and Family" rate on guest rooms. Company Christmas party, annually.

Cons

Employer relationship is casual and laid back. There are times when it is necessary to have serious and professional conversations with an employer, and it helps when the employer is able to be professional in return. Owned by a husband/wife team. Husband is a "good ole' boy" who thinks he's a lot smarter than he is. Wife is a smart business-minded person, but tends to be a little controlling. You won't get much freedom to think for yourself here. No benefits at all. No perks such as: use of the pool/fitness room/amenities for employees. Annual Christmas Party is pot luck and BYOB. Owners basically donate the space.

Viewing 2257 - 2259 of 2,360 Reviews

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Jobs at Best Western

El asistente de lavander?a

Las Vegas, NV

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Asistente de habitaci?n / ama de llaves

Las Vegas, NV

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Front Desk Receptionist

Hotel Front Desk Agent