BetterUp reviews

3.0

44% would recommend to a friend

(484 total reviews)
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Alexi Robichaux

48% approve of CEO

43% positive business outlook

BetterUp has an employee rating of 3.0 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have an average working experience there. The BetterUp employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

484 reviews
1.0
May 10, 2023
Recommend
CEO approval
Business Outlook

Pros

Fantastic group of front line leaders and individual contributors. The mission is incredible and the intent to help individuals and organizations thrive is spot on-externally.

Cons

Pay attention to the onslaught of raving reviews that appear after a few negative ones are posted so CEO can get back to 4.0 rating. New hires are instructed to post on Glassdoor before they even know how to do their jobs. Everything wrong is the sales team’s fault so every few years they rip and replace the sales team, but the strategy, executive team and decision makers don’t change, so failure repeats itself.

3.0
Aug 24, 2022

Could be great

Recommend
CEO approval
Business Outlook

Pros

I worked directly with some of the most wonderful people I've ever met, and still call many of them good friends. My direct manager was amazing and everything I personally needed from a boss - lots of transparency and felt like I could truly be myself. The company overall does provide some pretty great perks (Inner Work Day, so many Holidays, free healthcare, 1k/year for learning and development, monthly wellness stipend, nice office etc.), and the CEO strongly encouraged everyone to take lots of time off.

Cons

I cannot speak to the rest of the organization, but from the perspective of the sales org, BetterUp has become just another startup racing to IPO. The mission is undoubtedly inspiring, but by the time I left it was clear we were not practicing what we preach. Speaking so much about employee retention but watching the company blatantly not take it's own advice and seeing top talent leave in droves made it feel like we were clearly not the priority anymore. Turnover is insane lately and many others are feeling the same way. Lack of transparency throughout the different parts of the sales org, and big changes being made that directly affect your financial wellbeing were communicated very ineffectively. Sales quotas can be hard to hit especially as an AE. If you join as a SDR, I would make sure you have a clear path to the next step after that (especially if you want to be an AE because there is currently zero path and you will be a SDR forever until that changes). *It should be noted that most of the reviews on Glassdoor are from employees who have just started as the company asks you to leave a review right after you start when you don't have a fully formed view of the org yet. Overall, it's a classic startup that has the potential to be a great place to work post-IPO. Right now, everything is focused on that and there are also lots of friends of the CEO in leadership positions that frankly are not qualified. BetterUp will likely be a great place to work if they achieve becoming a public company and address some of these issues.

1.0
Aug 25, 2020

Great people, but leadership is very hypocritical

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have worked with some if the amazing people throughout my whole career at BetterUp.

Cons

So so many cons. My manager at BetterUp was constantly undermining my skills. They had the "I am better than you, and will always be better than you" attitude. During every single 1:1 they constantly made it known that I will never move up in my career and always made it known how they moved up the ladder, what Alexi and Eddie think of them, and how amazing they were. They never gave me a straight answer when I asked what I could do to improve. Additionally, the leadership team constantly says if we have ideas just to do it, with this manager EVERYTHING we did had to go through them. Any small and minute change had to have the green light from the founders. Everything had to run up the leadership cascade, and leaders were constantly breathing over our shoulder. I felt constantly demeaned and was never able to speak my mind. They say they care, they will even send out surveys and ask us what they could do better or how we can be heard more. It's all a sham, nothing ever comes from that. Leadership does not care about you, they need you to constantly work and then blame you for not taking care of yourself.

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BetterUp Response
5y
Thank you for taking the time to provide this review. We take feedback on our employee experience seriously and your experience with your manager, as described, is certainly not acceptable. We would welcome the opportunity to engage in dialogue with you to learn more. We hope to hear from you soon. You can reach the People Team at hr@betterup.co or you can continue the conversation anonymously at allvoices.co. Thank you! - BetterUp People Team
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