Disgusting attitude toward customers. Manager remind me of the always smiling Joker from Batman. There were quite a few stories of BetterUp fraudulently charging customers that I've experienced first hand. One of the worst cases I saw was when a customer took advantage of the free coaching session. They showed me the dialogue in confidence, and it was clear that she should never have been charged but they insisted, plunging her into a big debt. Ultimately, it was never resolved and she was going through extreme financial difficulty that ultimate ended up in her becoming homeless and multiple attempts of her taking her life. I make my living from BetterUp so it's been very difficult for me to bring this up, without getting reprimanded by management. But I couldn't hold back any longer so I'm writing this review.