BetterUp reviews

3.2

48% would recommend to a friend

(484 total reviews)
avatar

Alexi Robichaux

53% approve of CEO

47% positive business outlook

BetterUp has an employee rating of 3.2 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BetterUp employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

484 reviews
1.0
Nov 27, 2022

Problematic culture that HR does nothing to address

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Mission is compelling, colleagues are kind and committed. Compensation is good.

Cons

In my long career in technology, I have never felt interested in writing a glassdoor review, but after working at BetterUp I feel compelled to add a few insights to what others have so eloquently described. Like many others, I was truly excited to join this company and very drawn to the mission. Once here, I also found that there is a large dichotomy between their products that support personal and professional development and what the experience is like for many employees. I had a particularly toxic manager who pushed out most of the people under them, or made their jobs so miserable that they left. But what I want to highlight here for anyone considering a job opportunity is look at how often HR adds a comment to the Glassdoor negative reviews from employees (or more often former employees). HR responses are typically something like we strive to create a positive culture and we are interested in hearing more about your specific experience if you’d be willing to talk to us… But if you read these reviews, a lot of employees (including me) did talk to HR before leaving the company. The point is talking to HR doesn’t change anything and so these responses from them are totally hollow. My HR contact was very well aware of the managerial issues of my manager and the high attrition rate, but nothing was done about it. My other observation is this company refers to itself as a startup, as a way to explain the chaotic, ever shifting decisions etc. I have worked at startups of 20-60 employees that were less chaotic. BetterUp has over 500 employees, not really a startup anymore - just look at how many VPs they have. Itʻs time to behave and have the structure of a somewhat larger company. There are loads of companies with better cultures out there and even companies competing in this general space. I urge you to look elsewhere.

avatar
BetterUp Response
3y
Thank you for taking the time to share your thoughts. We are disappointed to hear that you did not feel supported by our HR team when you brought up your concerns about your manager. We want you to know that we do take employee feedback very seriously. When we receive feedback on managers, we take action to understand the issues and explore solutions to develop our managers based on the feedback areas. Unfortunately, this type of development does take time, and you may not see a change overnight. Coaching our managers is a top priority for us, and requires individual investment over time - we want to take the time to invest in our managers' development first and foremost because we believe they have the potential to be the leaders we hired to inspire and develop our employees. We are sorry that you did not experience the change you had hoped for in the time you expected, but please know that your feedback was heard and action was taken. -BetterUp People Team
1.0
Jan 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Inspiring vision and mission with passionate employees, coaches and customers.

Cons

I left a stable, rewarding career to join BetterUp, enticed by its image as a mission-driven unicorn startup. The reality was anything but. The CEO, Alexi, lacks the ability to lead through change with vision or grace. His leadership style hinges on fostering fear, uncertainty, and doubt—tactics that breed chaos rather than cohesion. Internally, BetterUp operates like a twisted version of The Hunger Games. Survival requires abandoning your values and playing desperate political games to impress the "OG" inner circle of leadership. To succeed, you’ll need to prove you’re “zesty,” a “craftsperson,” and “playful”—arbitrary buzzwords that hold more weight than genuine leadership or expertise. For potential senior leaders: think twice. You’ll likely find yourself drowning in politics, with no room for authentic leadership or values-driven decision-making. The disconnect between BetterUp’s glossy marketing and its toxic internal culture is glaring. For customers and potential customers: be aware that BetterUp’s leadership structure is riddled with confusion and misaligned priorities. With titles like Chief Information, Innovation, Information, and Impact Officer or Chief People, Community, Talent, and Impact Officer, it’s no wonder critical decisions falter. No one is truly advocating for the customer experience. What could go wrong inevitably does. BetterUp is a masterclass in how not to scale a company or lead with integrity. Proceed with caution—if at all.

1.0
Apr 30, 2024
Recommend
CEO approval
Business Outlook

Pros

A lot of great people working hard to support one another through the chaos.

Cons

Constant strategy shifts, layoffs, goal posting moving, gaslighting... the list is endless.

Viewing 64 - 66 of 484 Reviews

Glassdoor has 731 BetterUp reviews submitted anonymously by BetterUp employees. Read employee reviews and ratings on Glassdoor to decide if BetterUp is right for you.