BetterUp reviews

3.2

48% would recommend to a friend

(484 total reviews)
avatar

Alexi Robichaux

53% approve of CEO

47% positive business outlook

BetterUp has an employee rating of 3.2 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BetterUp employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

484 reviews
1.0
Aug 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Coaching really is beneficial. They at least get that part right. When the company was focused on coaching and coaches, it was doing good work.

Cons

There is a broad, solid, unmissable line between "agile" and "chaotic", and BU is firmly on the "chaotic" side of that line. Imagine a friend or family member you know, who is extremely talented and intelligent, but struggles to be successful due to inadequately treated ADHD. Now imagine that's a corporate strategy, being touted as a virtue. No organizational structure lasts longer than a quarter. No initiative ever takes *less* than a quarter to bring to market, so work gets abandoned or deprioritized, half-finished. Conway's Law is universal, so the complete lack of consistent structure, strategy, or architecture, means the software is a nightmare, despite some extremely talented people working on it. Worst of all, in a company dedicated to helping others achieve psychological safety, there is no psychological safety. The company is governed by fear and scapegoating. It wasn't always that way, but somewhere in the last couple of years, they lost the narrative.

2.0
Aug 24, 2023

GREAT benefits, but are they worth it?

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing team members, great manager. Other cross-functional partners that work with my organization are also fantastic. The best part about BetterUp are the people that work here. Everyone is super smart, empathetic, gritty, and ready to work hard. The benefits are great : fully remote, unlimited PTO, fully paid medical benefits, two company wide weeks off per year (July 4 and Christmas week, in addition to whatever PTO you take), and home office setup reimbursements / lifestyle funding.

Cons

I had really high hopes when I started working here because of the culture that was emphasized during my interview process. First, the interview process needs to be streamlined. It took two months to interview and get hired. Second, don't tell people during the recruiting process that you have merit increases, cost of living increases, and give fair market value in pay. That's a bold faced lie. There have not been merit increases in over a year according to people that have worked here longer than I. It's simply just a lie to get people in the door that way. Why trick people into coming here? There are senior leaders on ELT that make hundreds of thousands of dollars who cannot even manage their time properly to make it to meetings. There are senior leaders on ELT who talk down to people in their organizations and threaten PIPs or firing if they are challenged in any way. BU is very toxic in the way they shove their high impact values down your throat, but don't practice them on their own. Be careful who you express your discomfort to or you might be on the chopping block for the next round of layoffs. Our team was cut SIGNIFICANTLY in the August layoffs and those left were forced to take on double the work for no additional compensation. This shows me that there is a lack of understanding around how hard people are working and how burnt out people already are. It shows me that senior leadership does not care about their employees. Nothing stays the same and everything is always changing which basically creates more work. It's the exact opposite of the high impact value of 'do less, deliver more'. If I didn't love the flexibility of working remotely, I would leave this company immediately.

2.0
Aug 22, 2023

BetterNOT

Recommend
CEO approval
Business Outlook

Pros

The people. Best in class individual contributors (well at least until they started getting pushed out or laid off).

Cons

Some of the worst leadership and strategic decision making I have ever seen in my career (and yes - I have worked for several "fast paced" tech companies and had no intention of "coasting"). Fear based, gaslighting, and a loyal little inner circle who unsurprisingly was untouched during the most recent round of layoffs. But I guess they still have enough money to go on a leadership retreat to talk about their "mindset"? The product is positioned and priced as SaaS but that's just not true. Customers are churning left and right in spite of calls to "go big" or "practice imagination". Every positive review you see on here is either done by someone in onboarding or someone in HR (since they clearly aren't listening to current/former employees to solve systemic issues).

Viewing 175 - 177 of 484 Reviews

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