BetterUp reviews

3.2

48% would recommend to a friend

(484 total reviews)
avatar

Alexi Robichaux

53% approve of CEO

47% positive business outlook

BetterUp has an employee rating of 3.2 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BetterUp employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

484 reviews
2.0
Jun 29, 2023
Recommend
CEO approval
Business Outlook

Pros

- Inspiring mission - A great coaching product that is effective and backed by science - Smart and talented people - Free coaching for employees

Cons

- We don't actually do the things internally that we sell to our customers or talk about in our research as it relates to performance, retention, passion or clarity. - Reloving leadership - Poor HR infrastructure - Comp and benefits are mid - Middle management does not know how to build a strategy and cascade the narrative to inspire action and execution among their teams and direct reports. - Wartime posture from leadership has created fear, mistrust, egotistical middle management, and a reduction in psychological safety - The company is not competent in change management and communications strategies

1.0
Jun 29, 2023

I would have given 0 stars if that were an option.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You will be surrounded by high performers, salary is competitive, Coaches are excellent

Cons

If you are a woman, you may be told not to display your negative reactions. This happened to me, and over 5 other female colleagues in this company. Compared to all-hands meetings where top male leaders go on unhinged, paranoid tirades suggesting that employees take advantage of the company's mission as an excuse to be lazy. If you are an individual contributor, it is likely that you will be asked to cover for your manager's weaponized incompetence. Leaders don't read, or listen, or pay attention. And then they scrutinize with half of the necessary information. You will not be asked if you can take something on, you will be told it is manageable, even if you push back. If you attempt to proactively protect your boundaries to avoid burnout, you will likely be told that you have a "victim mindset". And you may even be told "the rest of your team was able to do it, it's not that hard." Despite the fact that most employees are in a constant state of exhaustion. There is acute burnout, but that is on top of a constant emotional burnout. It is very soul crushing to know that holding firm to a boundary just means that the task will be shopped around to the person with the weakest boundaries. Someone always loses. "Luminaries" like Adam Grant and Brene Brown will be touted as examples for why individual contributors should always seek critical feedback, but the concepts around difference of thought or courage in vulnerability from these same "luminaries" will not come to life in this company. The idea of directly challenging a leader at BetterUp, even a manager, is almost laughable. It's a bit like a cult, really. BetterUp's externally facing brand and mission do not apply to employees or Coaches. Our CEO has said almost exactly that on company calls before. Read anything BetterUp publishes publicly, reverse it, and you have the internal experience.

1.0
Jun 27, 2023

BetterDown and WorseUp

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Inspiring mission, product and wicked smart team members and coaches who are passionate about making a difference in the world.

Cons

Yes, BetterUp is rapidly transforming and organizational culture starts at the top. Take notice of Alexi's CEO rating as the downward spiral is a reflection of his high ego approach to leading and the emerging BetterDown culture. Toxic work environment: The CEO's is inspiring a toxic work environment characterized by fear, intimidation, and favoritism. Employees are feeling undervalued, disengaged, and demotivated, leading to high turnover rates and a decline in overall morale. (Ask about the people survey trends quarter over quarter during your interview process. ) Losing amazing talent: BetterUp is now a dysfunctional organization and is struggling to retain top talent. Talented individuals are being deterred by the toxic work environment and lack of growth opportunities. (Consider asking how many team members have departed BetterUp in the last 12 months. Now ask how many managers/leaders have departed in the last 12 months. People quit their leaders, not their company.) Radical candor is a trap: CEO and executive team are consistently sabotaging psych safety and courage. Surveys asking leaders for candid input/feedback are not confidential and are used to remove disscenters. Slogans are regularly used to drive Alexi's vague "commanders intent." He is quick to attribute the lack of organization clarity to leaders as they are ineffectively cascading yet another obscure "strategic" "pivot." Team members are inspired to adopt a "growth mindset" which is code to "assimilate" by looking within for answers and keep your concerns and questions to yourself. BetterUp is struggling to adapt and improve, as valuable insights and perspectives are discouraged and disregarded.

Viewing 193 - 195 of 484 Reviews

Glassdoor has 731 BetterUp reviews submitted anonymously by BetterUp employees. Read employee reviews and ratings on Glassdoor to decide if BetterUp is right for you.