Metrics are not realistic with favoritism to the Algorithm
Pros
The work is very easy to do. Alot of admin work but once you get the hang of it, it's smooth sailing. Negotiating with the creditors is not very hard at all. Some creditors are unresponsive but you have a lot of easy ones you can work with to get easy settlements.
Cons
Goals are not very obtainable unless you been there for awhile and know how to cheat the system. This job looks to hire and get rid of people at the same time just to show they hire people. Technically they aren't looking to keep any new people. My whole training class including myself gone because the goals were so out of reach for when you are on a PIP. When you're not on a PIP, you can get 80% and still be fine. But when you're on a PIP, they want to obtain 100% of the goal which is totally unfair. The algorithm favors people there as well. You have your moments when you dig through Salesforce and get good accounts but it's not always like that for everybody. If you was there for a long time, you know how to cheat the system and new people don't get those tricks until they are on their way out. I believe I was dealt a bad hand when I went on vacation in the beginning of the month. Once I came back from vacation, Salesforce was dealing bad accounts for the rest of the month. The following month, I was put on the PIP. I didn't even get a curve or anything for hitting 85% or working hard as did.