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BigCommerce

Now known as Commerce

Engaged Employer

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)
avatar

Travis Hess

46% approve of CEO

48% positive business outlook

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews
1.0
Jul 16, 2016
Recommend
CEO approval
Business Outlook

Pros

If you like to drink at work they have a Happy Hour every Friday with open Beer Bar. Free snacks and coffee at each station.

Cons

At least in my department, Migrations....Manager was abusive and petty, not just with me but with other Contractors. Was not given any metrics or concrete expectation/performance guidelines. Instead subject to the capricious or whimsical moods of Manager. This company is a culture of lip service about values and caring for customers and employees..but in execution what I experienced were petty and inexperienced managers more concerned about personal egos and maintaining their little fiefdoms. Greatest experienced I gained was learning the sort of environment I don't want to be in. Upper management...very concerned with politics and intrigue, from what I could observe. Customer service and support is shored up by first tier hourly Phone Support 'Ninjas', who, other then receiving free snacks, were not treated very well. One surface place appears upbeat, because of interior decorations and alot of cultish rhetoric...but I don't think this translates in practice. Wasn't there long. I could be wrong. The place is like Toxic Amusement Park.

4.0
Jul 15, 2016

Tech Support

Recommend
CEO approval
Business Outlook

Pros

Great people, strong mojo. Made lots of friends here.

Cons

Can have some very rude entitled customers. Strict NPS standards make work very stressful. Tech Support is treated completely different than the rest of the company.

4.0
Jul 13, 2016

Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing culture, great talent, massive opportunity. New CEO is exceptional and driving impactful change in branding, pricing, positioning, and business development.

Cons

Distance between offices a challenge, as well as transformation from smb storefront to mid market ecommerce platform. Pivot and competition drove exec turnover and lack of solid momentum before new CEO.

Viewing 391 - 393 of 479 Reviews

Glassdoor has 513 BigCommerce reviews submitted anonymously by BigCommerce employees. Read employee reviews and ratings on Glassdoor to decide if BigCommerce is right for you.