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BigCommerce

Now known as Commerce

Engaged Employer

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)
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Travis Hess

46% approve of CEO

48% positive business outlook

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews
3.0
Feb 24, 2014
Recommend
CEO approval
Business Outlook

Pros

Depending on the project and the people you work with - it can be amazing at times and you can learn a lot. They have weekly yoga sessions which is cool, unfortunately I've never been because I've been too busy. Usually I see a two or thee people in the class. Apparently they will partly or fully pay for gym membership, but with the gym of their choice - this could change - but I don't really use the gym so I don't know. Nice office, fridge and snacks (good or bad depending on how you see it), games room, intelligent people to work with. Great places to eat out at nearby.

Cons

What appears to be a focus purely on beating Shopify, at all costs - encouraging a way of working that seems to be short-sighted, and is building up the (already large) technical debt pile into an even bigger one. The term "exponential growth" comes to mind. As far as the perks go - it's all mostly for show. The games room is more something to lure new candidates with than an actual games room - it's empty almost all the time except very late in the evening - yes expect long hours when you join up. When I started they offered "working from home is okay", and "flexible working hours are part of the culture". Expect funny looks from management if you actually decide to actually take up on any of those offers, unless of course you yourself are in a management role - then yes it's all good. Since the new CPO, things changed a lot; major changes in spending - (they're cutting down on staff: offering a 10-week payout if you decided you don't want to stay etc.), while trying to get more work out of the ones that stay. Here is a summary of the changes condensed into what was preached in a company meeting a little while ago (actual quotes): "work smart, not hard" is now "work hard *and* smart", "quality not quantity" is now "quality *and* quantity". As a result, expect "flexible working hours" to be "long working hours". I have some friends who work at Shopify, and from talking to them, it's not really that much of a surprise that Shopify have dominated Bigcommerce - let's see if Bigcommerce can reverse the tides - I am hopeful, but I'm at least skeptical too. Oh, and pretend to get excited about their war campaign - "Operation Stompify" >.>

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BigCommerce Response
12y
As a shareholder, client or co-worker, I can’t imagine why you wouldn’t want people to work hard AND smart or look for quality AND quantity. That’s what it takes for our clients (and us) to be successful. With change, we decided to give people an option - if they were onboard with changing the world and going all out to do it, awesome. If that wasn’t their cup of tea, that was cool too and we offered them the option of taking an incredibly generous package. The fact that we are so transparent about it all is a huge positive for most of our employees. By no means are we cutting back staff - in fact we are on a huge hiring push. And we aren’t inflexible, quite the contrary. But, let me be clear — changing the world isn’t easy but the journey you will take with us is life changing, for you and our clients.
5.0
Jan 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Surrounded by passionate, super smart people. Little to no red tape. Stock options. Exciting, fun product. Helping small business owners on a global scale. Awesome, artsy office (all sorts of games, swings, free lunches, etc). Picky about new hires. Good benefits - 3 weeks paid vacation starting your first year.

Cons

Some pressure to become a workaholic, stressful at times because of lofty growth goals.

Viewing 463 - 465 of 479 Reviews

Glassdoor has 513 BigCommerce reviews submitted anonymously by BigCommerce employees. Read employee reviews and ratings on Glassdoor to decide if BigCommerce is right for you.