Does BigCommerce pay their employees well?

According to anonymously submitted Glassdoor reviews, BigCommerce employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at BigCommerce. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at BigCommerce?

67% of BigCommerce employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BigCommerce 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at BigCommerce?

Technical Support Representative (19) , Software Engineer (17) , Technical Support Ninja (13) , Senior Software Engineer (10) , Marketing (9) , Sales Development Representative (SDR) (9) , Account Executive (8) , Customer Success Manager (8) , Manager (8) , Technical Support (7) , Sales (6) , Tech Support Representative (6) , Product Support Engineer (5) , Technical Support Specialist (5) , Customer Success Manager (CSM) (4)

What are the pros of working at BigCommerce according to real employee reviews?

"Great people with a desire to strategize and scale as BC continues to grow." ((in 79 reviews)); "Great benefits" ((in 30 reviews)); "Great company to work for with competitive pay" ((in 27 reviews)); "The majority of the team is great." ((in 25 reviews)); "Great work/life balance" ((in 22 reviews))

What are the cons of working at BigCommerce according to real employee reviews?

"Massive layoffs twice every year." ((in 18 reviews)); "6. Can't book off PTO due to business need because of management constantly hiring ppl who just leave once they see how pathetic and ridiculous the company operates." ((in 16 reviews)); "No 401k match and average alternative benefits." ((in 11 reviews)); "Weird company structure full of nepotism." ((in 7 reviews)); "Lack of communication and clear expectations." ((in 7 reviews))

What are employees saying about BigCommerce layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BigCommerce layoffs and their outlook for job security at BigCommerce in 2026.

What are the top reviewed BigCommerce locations?

Austin , San Francisco , Charlotte , Dallas , Texas City , Cleveland , Los Angeles , Miami

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)

Travis Hess

46% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews

5.0

May 19, 2024

Great Company

Customer support manager

Recommend

CEO approval

Business Outlook

Pros

Unlimited PTO for leadership Dedicated Support team Devoted leaders Great People

Cons

No cons to share at this time. I love these people and appreciated the opportunity to work there during my 5 years.

BigCommerce Response

2y

Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please email us at ta@bigcommerce.com.

4.0

May 19, 2024

Great company with a great community

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Awesome teams, managers, oversight, culture and decent pay

Cons

High volume, difficult clientele, not enough training, 24/7 place so weekend hours.

BigCommerce Response

2y

Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please email us at ta@bigcommerce.com.

5.0

May 4, 2024

Good

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Nice working culture and environment

Cons

Not anything, everything is goods.

BigCommerce Response

2y

Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share please email us at ta@bigcommerce.com or reach out to your HRBP.

Viewing 73 - 75 of 479 Reviews

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