Does BigCommerce pay their employees well?

According to anonymously submitted Glassdoor reviews, BigCommerce employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at BigCommerce. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at BigCommerce?

67% of BigCommerce employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BigCommerce 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at BigCommerce?

Technical Support Representative (19) , Software Engineer (17) , Technical Support Ninja (13) , Senior Software Engineer (10) , Marketing (9) , Sales Development Representative (SDR) (9) , Account Executive (8) , Customer Success Manager (8) , Manager (8) , Technical Support (7) , Sales (6) , Tech Support Representative (6) , Product Support Engineer (5) , Technical Support Specialist (5) , Customer Success Manager (CSM) (4)

What are the pros of working at BigCommerce according to real employee reviews?

"Great people with a desire to strategize and scale as BC continues to grow." ((in 79 reviews)); "Great benefits" ((in 30 reviews)); "Great company to work for with competitive pay" ((in 27 reviews)); "The majority of the team is great." ((in 25 reviews)); "Great work/life balance" ((in 22 reviews))

What are the cons of working at BigCommerce according to real employee reviews?

"Massive layoffs twice every year." ((in 18 reviews)); "6. Can't book off PTO due to business need because of management constantly hiring ppl who just leave once they see how pathetic and ridiculous the company operates." ((in 16 reviews)); "No 401k match and average alternative benefits." ((in 11 reviews)); "Weird company structure full of nepotism." ((in 7 reviews)); "Lack of communication and clear expectations." ((in 7 reviews))

What are employees saying about BigCommerce layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BigCommerce layoffs and their outlook for job security at BigCommerce in 2026.

What are the top reviewed BigCommerce locations?

Austin , San Francisco , Charlotte , Dallas , Texas City , Cleveland , Los Angeles , Miami

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)

Travis Hess

46% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

479 reviews

4.0

May 1, 2024

The best call center I've worked with

Technical support t1

Recommend

CEO approval

Business Outlook

Pros

Really nice payslip Major life insurance 100% Remote (Mexico) Best culture They use Slack and it's a pretty good platform tbh Best customers I've dealt with They protect you against rude, racist customers

Cons

It's too stressful They ask you to learn too much stuff Overtime is usually requested They request you to work on holidays so don't expect to get some rest on them Sometimes customers are dumb as duck but you need to show infinite patience & kindness to them anyway, otherwise company trucks you up Their software is too old and it's clear they're behind now against other e-commerce platforms so it's really complicated to deal with cases of customers complaining about that

BigCommerce Response

2y

Thank you for taking the time to provide feedback. We’d love to learn more about your experience and how we can improve! Please email us at ta@bigcommerce.com if you have any further feedback.

5.0

Apr 24, 2024

Great company

Implementation manager

Recommend

CEO approval

Business Outlook

Pros

Great culture. Lovely people, pretty decent management

Cons

Dont always get a pay bump.

BigCommerce Response

2y

Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share please email us at ta@bigcommerce.com or reach out to your HRBP.

3.0

Apr 16, 2024

Employee Review

Software engineer

Recommend

CEO approval

Business Outlook

Pros

The job is fully remote if you do not live in a 45 minute range of the office.

Cons

You have to go in once a week if you live nearby

BigCommerce Response

1y

Thank you for taking the time to provide feedback! We appreciate your input. If you have any further feedback to share please email us at ta@bigcommerce.com or reach out to your HRBP.

Viewing 76 - 78 of 479 Reviews

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