Does BigCommerce pay their employees well?

According to anonymously submitted Glassdoor reviews, BigCommerce employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at BigCommerce. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at BigCommerce?

67% of BigCommerce employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BigCommerce 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at BigCommerce?

Technical Support Representative (19) , Software Engineer (17) , Technical Support Ninja (13) , Senior Software Engineer (10) , Marketing (9) , Sales Development Representative (SDR) (9) , Account Executive (8) , Customer Success Manager (8) , Manager (8) , Technical Support (7) , Sales (6) , Tech Support Representative (6) , Product Support Engineer (5) , Technical Support Specialist (5) , Customer Success Manager (CSM) (4)

What are the pros of working at BigCommerce according to real employee reviews?

"Great people with a desire to strategize and scale as BC continues to grow." ((in 79 reviews)); "Good benefits with RSU incentives" ((in 31 reviews)); "Great company to work for with competitive pay" ((in 26 reviews)); "The majority of the team is great." ((in 24 reviews)); "Great work/life balance" ((in 23 reviews))

What are the cons of working at BigCommerce according to real employee reviews?

"No direction and continuous layoffs.If you are looking of such an environment then go ahead and join this company!!" ((in 18 reviews)); "6. Can't book off PTO due to business need because of management constantly hiring ppl who just leave once they see how pathetic and ridiculous the company operates." ((in 16 reviews)); "No 401k match and average alternative benefits." ((in 11 reviews)); "Weird company structure full of nepotism." ((in 7 reviews)); "Lack of communication and clear expectations." ((in 7 reviews))

What are employees saying about BigCommerce layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BigCommerce layoffs and their outlook for job security at BigCommerce in 2026.

What are the top reviewed BigCommerce locations?

Austin , San Francisco , Charlotte , Dallas , Texas City , Cleveland , Los Angeles , Miami

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BigCommerce

Now known as Commerce

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)

Travis Hess

46% approve of CEO

48% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.2

Senior management

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

479 reviews

3.0

Jun 24, 2025

Sharks are circuling

Account executive

Recommend

CEO approval

Business Outlook

Pros

Good product and culture people

Cons

Over hiring and quotas that are not realistic

BigCommerce Response

Thank you for taking the time to provide feedback. In order from us to learn more about your experience and how we can improve, please feel free to reach out to your HRBP.

1.0

Feb 7, 2025

Disfunctional

Human resources

Recommend

CEO approval

Business Outlook

Pros

I can’t think of any at this point

Cons

Culture is big and if you don’t believe in it, you are treated poorly. Benefits ok.

BigCommerce Response

Thank you for sharing your feedback regarding your time at BigCommerce. We’re always looking for ways to improve and value insights from our team members—past and present. If you’re open to it, we’d love to hear more about your experience and any suggestions you may have. Please feel free to reach out to us at ta@bigcommerce.com.

1.0

Jan 16, 2025

A confusing time at BC

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Was a great place to work for several years.

Cons

Role re-assignment changes are rampant, not based on merit, and shrouded with secrecy.

BigCommerce Response

Thank you for taking the time to provide feedback. In order for us to learn more about your experience and how we can improve, please reach out to your HRBP.

Viewing 103 - 105 of 479 Reviews

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