Billtrust reviews

3.5

61% would recommend to a friend

(402 total reviews)
avatar

Grant Halloran

70% approve of CEO

53% positive business outlook

Billtrust has an employee rating of 3.5 out of 5 stars, based on 402 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Billtrust employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

402 reviews
1.0
Jan 15, 2026

Company driven straight off a cliff by PE and inept leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A few good people left Remote work

Cons

Everything else. What was once a great company has been decimated by terrible leadership and poor decision after poor decision. Managers are put into senior leadership roles with zero experience or concept of how things operate. Executive leadership multiple regime changes indicates even bigger issues tells you all you need to know about the place. Most US roles have been pushed offshore and the sales department is constantly hiring/laying off. Until PE sells and a new company can restore some stability & values back into this place, I’d steer clear.

4.0
Jan 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good product and people with solid pay and benefits

Cons

Lots of leadership change recently

1.0
Jan 10, 2026
Recommend
CEO approval
Business Outlook

Pros

One time great company to work for. I had a great boss. The engineering division used to be great with a lot of talented people.

Cons

Private equity has literally demolished the talent in the company. Lots of talented people have left the company or either been laid off. Most of the current employees in engineering are looking for other jobs due to the constant uncertainty and rotating disc of layoffs every six months or even sooner. A lot of the C suit executives were laid off. Private equity makes a lot of blow hard talk about how AI can help transform the company. When you have decimated the most talented people in the company, how you expecting AI to fix your stupid decisions? Nepotism in some areas of engineering where a senior leader protects his former associates, but has no problem laying off other people. Due to the steady private equity layoffs, the company has been transformed from a mainly US based employee base to offshore contractors, the cheaper the better. Avoid this company like the plague. It is on the way down. Sometimes private equity companies intentionally run a company to the ground while still making a profit of the company by taking loans of it. I wonder if this is the case. In most cases when a private equity firm takes over a company, be prepared for the layoffs and run from it. The private equity company lied from the start. They said that it would be one year before they would make any changes in the company from when they took ownership. But, the layoffs started with a few few months.

Viewing 34 - 36 of 402 Reviews

Glassdoor has 435 Billtrust reviews submitted anonymously by Billtrust employees. Read employee reviews and ratings on Glassdoor to decide if Billtrust is right for you.