There is NO organization, There is a very extreme and obvious lack of talent which is expected because the company does not want to pay for people to stay They openly pay their Atlanta office 3x as much to do the same job as their Emporia and Macon office. When people leave they don't back fill jobs....that dominoes on the existing employees to take on the workload of the ones who left. Documentation is out of date. Employees laugh at the customers issues while they are on mute not really even caring about the issue at hand. Maybe 1 in 35-40 have even a CCENT Employees aren't given the time to fix the issues even if the level of caring was there. The managers don't care about anyone. They criticize their employees on the floor, you get written up for just about anything. There is no real training. The companies thrives on acquisitions but doesn't properly train existing employees on how to take on the new companies employees. If you could look at the Birch employees from a high level - its almost comparable to what the Titanic looked like once it hit the iceberg. This job is great if you love to be yelled at with just a few alloted minutes to fix it before having to pass the ticket off.... and "Call Them Back" or the call "Accidently Disconnects" All the best employees left.
