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Birch Communications

Acquired by Fusion Connect

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Birch Communications reviews

2.3

22% would recommend to a friend

(177 total reviews)

Tony Tomae

10% approve of CEO

19% positive business outlook

Birch Communications has an employee rating of 2.3 out of 5 stars, based on 177 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Birch Communications employee rating is 36% below average for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

177 reviews
1.0
Aug 5, 2014
Recommend
CEO approval
Business Outlook

Pros

Can't think of many right now. Still working through the acquisition, so some benefits may present themselves in due time, at which I will revise this review. They haven't taken the company gym away (yet?), so that's a plus.

Cons

Company focus is on the bottom line (maximizing profit margins). No culture of innovation or promotion of healthy work-life balance. Financial processes in complete disarray. Systems integration work hastened by firm deadlines with no connection to reality - result: Service degradation for customers. Day 1 of the acquisition there was an immediate implementation of a strict dress code and office orderliness policy (one chair/desk unless manager, limit to personal items and food at desk, etc). Many pieces of equipment core to everyday business activities were rudely and hastily revoked - all whiteboards removed from all departments except engineering. Nice chairs switched out for cheaper, more uncomfortable ones over the weekend. Seemingly no merit to these activities other than to establish dominance and promote hostile work environment (who knows what will be snatched next). HR policy for following layoffs truly unprofessional and many errors were made. Hundreds of people kicked out the door with no warning. New senior leadership afterwards asking to work with groups that were completely decimated.. No connection or understanding established before these kind of big decisions were made - general disconnection with this senior leadership and they have little experience outside of Birch.

2.0
Jun 12, 2014

Bad experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

All employees seemed to be very nice and took their time with the customers.

Cons

Upper management did not take time to listen to their employees. Lack of communication across departments and really only cared about the bottom dollar.

1.0
May 20, 2014

Unrealistic expectations

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Staff is family oriented with one another, company is growing via acquisitions

Cons

Executive team ruined company culture and currently have seriously unhappy employees, hence the high turnover rate

Viewing 166 - 168 of 177 Reviews

Glassdoor has 181 Birch Communications reviews submitted anonymously by Birch Communications employees. Read employee reviews and ratings on Glassdoor to decide if Birch Communications is right for you.