Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Birdeye

      Engaged Employer

      Birdeye reviews

      3.9

      72% would recommend to a friend

      (1,225 total reviews)
      avatar

      Naveen Gupta

      79% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      Birdeye has an employee rating of 3.9 out of 5 stars, based on 1,225 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Birdeye employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      1K reviews
      1.0
      Nov 29, 2017

      The Challenger, a story of a company that went too fast for it's own good

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      The employees they have found (and have not lost yet) are great people to work next to!

      Cons

      Everything else.... Birdeye brags about being "built for speed" but they tried to move to fast and destroyed a good company. The exec team has lead a once thriving company into the ground. With multiple chances to improve, they continued to make the wrong decisions. In the last year or so all of the top reps have left the company and for a good reason. Birdeye promotes from the outside, blames reps for company wide issues and continuously ignores any upward feedback. They talk all day about culture being their number one priority but at the end of the day that is all it is, talk.

      1.0
      Sep 4, 2020

      Dead Bird Society (covid-19 edition)

      Bdr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Snacks, culture, until covid-19, then because upper MGMT made massive mistakes they fired 70% of AE & BDR positions

      Cons

      Was moved to 3 different teams in 9 months with 2 different managers. All in some fisod of a promotional path. The constant change made me less productive & I was blamed. There are so many "bells & whistles" but when you have two owners who don't respect sales & outsource to India just to be preferential, your company is never going public, esp. as a marketing company.

      avatar
      Birdeye Response
      5y
      Thanks for taking the time to provide your feedback. While COVID presented many unexpected challenges in 2020 that required thoughtful decisions, I'm proud to say that those decisions helped the Birdeye family finish Q3 incredibly strong and we're already running fast out of the gate in Q4. We wish you nothing but the best in whatever your next adventure may be. - Brendan Stout, VP of Mid-Market Sales
      2.0
      Aug 21, 2020

      Get in and get out.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people and managers are hard to beat anywhere else. You will develop friendships and close relationships with the people you share a team with. They will be your rock when things get shaky. I still have very close relationships with them to this day and I do not see that changing anytime soon. It is also a great place for someone with no experience to come in and start a career in this industry. If you are fresh out of college or have been wanting to get into software sales this would be a good place to start to get your experience. Your managers will look out for you and fight for you but that can only go so far. There is some room to grow. When COVID isn't an issue there is lunch on Fridays, kitchen full of snacks, and good benefits.

      Cons

      The salaries are not even competitive. Things change all the time and the higher up leadership will blame you for not getting results even though they asked you to clean out your pipeline last week and you have been rebuilding it with your new leads. Then as soon as you get some small foundation under you... change happens and they are threatening to put you on PIP if you do not get results. There is also no consistent PIP plan either. Some people get let go after 1 bad month and then some people get to ride it out for 9-10 months of bad performance. Higher leadership does not listen to the boots on the ground. This will cause you to have unrealistic goals (even during a pandemic) and they do not want to listen to your suggestions on creating success. It truly is their way or the highway and unfortunately, their way is going to lead them down the wrong path because they are too egotistical to listen to their employees. This includes the executives and stops at the direct management level. The AE/BDR Managers don't even get listened to at all either so it isn't just at the bottom of the totem pole. I personally worked in different roles and it doesn't get better anyway that you look at it. All the reviews that you see that are similar and not "5 Stars" are accurate. When people leave and start to leave honest feedback on Glassdoor the marketing team starts reaching out to newbies that have been around for less than 6 months to leave "glowing" reviews. I get why they are doing it but just be aware. There is just a bunch of ignorance and arrogance going on and it is sad that you realize that AFTER you move on to a new company that does things the right way. The President has switched to a fear-based approach that has been mentioned in one of the reviews as well. It is just a very toxic work environment that takes a toll on your mental health/

      avatar
      Birdeye Response
      5y
      Thank you for providing your feedback. I appreciate your shoutout to all our hard working dedicate managers. Thanks for being a part of our team, and best of luck to you in your next adventure. - Sarah Bennett, VP of Sales, SMB
      Viewing 28 - 30 of 1,225 Reviews
      Related searches: Birdeye jobs | Birdeye salaries | Birdeye benefits | Birdeye interviews
      ReviewsBirdeye reviews

      Glassdoor has 1,244 Birdeye reviews submitted anonymously by Birdeye employees. Read employee reviews and ratings on Glassdoor to decide if Birdeye is right for you.