Birdeye reviews

3.9

72% would recommend to a friend

(1,225 total reviews)
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Naveen Gupta

79% approve of CEO

74% positive business outlook

Birdeye has an employee rating of 3.9 out of 5 stars, based on 1,225 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Birdeye employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Oct 5, 2023

Intense environment

Recommend
CEO approval
Business Outlook

Pros

I really enjoyed the people that I worked with.

Cons

They NEVER promote SDRs. I've been in sales a long time. It was the most intense, negative sales job I've ever had. Their sales methodology is a joke. The guy Birdeye pays literally said to have the prospect convince the sales rep that they are ready to do a demo. Seriously? Sales people are supposed to sell and show the prospect why they need us, not the other way around. The culture is SO TOXIC and it comes from the CEO down. Everything must be done in 24 hours. It's treated like they are still a small scrappy startup instead of the large organization they are. And there is NO room for learning or ramping. It takes time to learn a new process, learn the new platform and figure out how to sell to the prospects. Especially where you can use this in so many industries.

2.0
Oct 6, 2021

I wouldn't do this again

Recommend
CEO approval
Business Outlook

Pros

Coworkers are great The product works Customer support is actually really good

Cons

Management is pretty much nonexistent. Trying to communicate with leadership is impossible, rarely will they respond within 5 hours This is a company trying to sprint to a goal before ever laying the groundwork to get there They will sell you on culture and support for you to find out that on an employee basis neither are there. There is no coaching or training, bootcamp will not prepare you. Enablement does not have a single person with selling experience although they are the ones supposed to train you. Sales engineers act like they dont want to be there. Leaving them is even a pain and they dont release or actually process your separation for weeks, hold your 401K and leave you with access to salesforce for an entire week after leaving They will pretend they listen to employees but nothing ever comes from it. More meetings than any company ive experienced just to have a meeting Pay is horrible. No one makes quota, so you will essentially live off of base and they will insult you with how you can earn more.

1.0
Jun 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Earning POTENTIAL (not reality) Free healthcare (you’ll need it because your health can deteriorate here)

Cons

- Terrible work life balance - Not enough support from anybody - Everybody is stressed but they love bringing up their fake high employee satisfaction (kool-aid sippers) - NOBODY is happy on the sales side - reps are the last focus, managers and above only do whatever they can to appease upper manager management - constantly micromanaged over pointless KPIs - forcing workers back into the office through COVID - unhappy and underperforming organization - there’s no hope for it getting better - Unattainable quota

Viewing 37 - 39 of 1,225 Reviews

Glassdoor has 1,244 Birdeye reviews submitted anonymously by Birdeye employees. Read employee reviews and ratings on Glassdoor to decide if Birdeye is right for you.