Birdeye reviews

3.9

72% would recommend to a friend

(1,225 total reviews)
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Naveen Gupta

79% approve of CEO

74% positive business outlook

Birdeye has an employee rating of 3.9 out of 5 stars, based on 1,225 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Birdeye employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
5.0
Nov 29, 2017
Recommend
CEO approval
Business Outlook

Pros

I have been with BirdEye since September 2015. I started as an SMB sales rep and in 15 months, have received two promotions and two raises. The income opportunity is uncapped and I love the collaborative and supportive environment. At BirdEye, I know I am really helping businesses, I have leaders that care about my experience as an employee and have no limit to my income and career growth.

Cons

BirdEye is growing quickly. I love the challenge of learning new things and adapting which goes along with an expanding business.

1.0
Apr 21, 2025
Recommend
CEO approval
Business Outlook

Pros

The product works and has a certain "shine" to it. There are some very well intentioned people working here, especially as IC's and front-line managers.

Cons

It's been a minute since I've left, which means much of the "bad" has started to be relegated to the memory bins. This is not a mature organization, especially on the sales side, especially given the level of revenue being reported. There have been multiple CRO's and VP's run through the system in the past two/three years, and all have either left or been fired because of the lack of any opportunity to make an impact. All decisions flow through the "Fab Four", but strategic-decisions lack logic or data-analysis, often following the whims of two people at the top and without historical backing (or experience) for their decisions. Cashflow is well managed, but at a severe impact to overall growth, as investments are considered far too expensive. As an example, I was told that 75% of the floor missed quota last year, but somehow they increased their balance sheet - that's not a company invested in growth, is it? VERY few AE's are hitting targets, and it's been this way for quite some time. Were you to look at RepVue it would likely show a worse score. Attrition for sales is through the roof, as talented folks quickly realize they've been mislead or lied to as part of the recruitment process. I won't slander individuals here - but I wouldn't trust a single person at the ELT level. I do think the CEO is very well-intentioned - genuinely believe that. However, I'm concerned the business has outgrown his ability to lead it strategically, and delegate to his team accordingly for more mature operational rigor.

1.0
Sep 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Great learning experience for what a SaaS company should not do. The other team members were the only pro with Birdeye. Collaboration was there, but support was not. Birdeye was a fun place to work before outsourcing.

Cons

Birdeye has lost some of their best hires within the last 6 months due to incompetence from the top leadership. Compensation presented during interview process is skewed due to inaccurate segment attainability. Lying to new hires about attainment and equity. Work-life balance is unhealthy and the environment is toxic within the workplace. Outrageous activity metrics take away from the sales cycle. The constant changes in said sales cycle lead to extreme frustration within segments. The lack of support is laughable since managers can't receive support from their superiors. There is no strategy at all in the failing segments. Over promised and extremely high turnover with segments and management, which leads to inconsistent goal benchmarking. Outsourcing half of the funnel disrupted the sales cycle.

Viewing 43 - 45 of 1,225 Reviews

Glassdoor has 1,244 Birdeye reviews submitted anonymously by Birdeye employees. Read employee reviews and ratings on Glassdoor to decide if Birdeye is right for you.