Birdeye reviews

3.9

72% would recommend to a friend

(1,223 total reviews)
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Naveen Gupta

80% approve of CEO

74% positive business outlook

Birdeye has an employee rating of 3.9 out of 5 stars, based on 1,223 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Birdeye employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Aug 20, 2020
Recommend
CEO approval
Business Outlook

Pros

The people! I worked in the Dallas office and honestly my coworkers are the reason I stayed so long. I made friendships that will last and I am so grateful for that. There are snacks and lunches on Fridays which is cool too. When I started it was all rainbows and butterflies and it was a great way to get sales experience straight out of college. My direct manager was an amazing leader and they helped me to succeed from the day that I walked in the door. The VP of sales Sarah is a rockstar and a great leader as well. Direct managers work hard to keep up the morale and personally train in the specific areas you need help with.

Cons

I'm going to make it short and sweet. -Upper management does not care about their employees only money in their pocket -Morale is low, lower than normal working from home -No work life balance at all, when you weren't at work you were still working -No transparency ever -Mental health down the drain and no one cares The bottom line is that the entire sales floor is so exhausted. They are mentally drained and burnt out.

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Birdeye Response
5y
Thanks for taking the time to provide your feedback. Covid definitely changed the way we operated and it was not what I expected going into 2020. However really excited to share that because of our speed and ability to pivot, we came out of Q3 stronger and have started Q4 with a bang. I'm extremely proud of the hard work the SMB team has put in. Thank you for being a part of this team, and I wish you nothing but success in your next position. - Sarah Bennett, VP Sales, SMB
2.0
Oct 29, 2019
Recommend
CEO approval
Business Outlook

Pros

Coworkers are great but management stinks

Cons

They failed to get a round of funding because the investment companies learned of the massive turnover and closing of multiple offices (their competitors all received funding recently) The entire enterprise sales had trouble competing in that space and collapsed. Multiple Vice President of Sales have left in the past 2 years with an average stay of 2-4 months. They left for great companies like Salesforce, Compass but Naveen downplays it as if they took a step back in their career They have trouble attracting top talent and promote those who drink the kool-aid The CFO is also HR so a major conflict of interest. They once had an HR hire quit in her first week after so saw the corruption and backwards policies. I’ve worked at 5 start ups and BirdEye is by far the most toxic and poorly run I’ve ever seen. I wouldn’t refer my worst enemy to this dump Quitting Birdeye was the happiest day of my career. So many great companies in the Dallas area with better pay, product and most importantly management Save your generic HR reply Waifu. Birdeye won’t be around in 3 years let alone be going public.

1.0
Jun 30, 2020
Recommend
CEO approval
Business Outlook

Pros

Cool people and free snacks (this was, of course, only before Covid as we have been working from home since the end of March)

Cons

Things were okay before Covid, but just ok. Birdeye is still in a start-up phase so things were definitely never perfect. But once the president, Dave, got hired on and Covid-19 hit, things became a living hell. Within the first month they laid off over 30% of their employees but then hired externally 3 sales engineers, sales trainers (search up Guru Ganesha, he trained us, you will have a good laugh if you look him up online I promise you!), VP of enterprise, and VP of marketing. Sales were dropping significantly as Birdeye is the highest price product (we are priced 3x higher then our competitors, but do practically the same thing) and we were in a pandemic. But instead of acknowledging this, they blamed their salesforce and would yell at us almost everyday and force us to work overtime with no extra pay (also our quota never lowered during this time). I know multiple people that had to quit because they were having panic attacks and suffering from depression because management was treating us so terribly. After this technique of theirs didn't work (shocker!), they started making more cuts and blamed it on sales performance, trying to stop employees from receiving unemployment insurance. This company is extremely shady!! They are firing people left to right but are continually hiring externally as well, mostly for upper level position. Something really weird and fishy is going on, and everyone knows it. Even last week a manager quit on the spot... Whatever you do, do not work here, its not worth it!!!!!

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