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      Birdeye

      Engaged Employer

      Birdeye reviews

      3.9

      72% would recommend to a friend

      (1,223 total reviews)
      avatar

      Naveen Gupta

      80% approve of CEO

      74% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      4.0

      Work/Life balance

      4.0

      Compensation and benefits

      3.9

      Culture & values

      3.9

      Career opportunities

      3.8

      Senior management

      Birdeye has an employee rating of 3.9 out of 5 stars, based on 1,223 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Birdeye employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Mar 18, 2026

      Lala Company

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some teams are good .

      Cons

      Some upper hierarchy level people think they own the company in ggn office.

      5.0
      Mar 8, 2026

      Good place for CS, especially after recent leadership change

      Manager, customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      - I have been part of Customer Success in India here for a long time, and the last few months have felt different in a positive way. - The new CS leader is quite observant, pays attention to details and uses data sensibly to strategize for metrics - Leadership availability across our full shift has also improved in last 2 months. - There is a clearer direction with more focus on fixing root causes with a hands on approach, and the new way of analysing things e.g. detractors goes deeper and challenges how we used to look at problems; it is keeping us busier, and CS should only get better from here.

      Cons

      -There are still too many accounts per rep for SMB CS, which can be challenging. -Internal tools and reporting are improving but still need a lot of work.

      Viewing 13 - 15 of 1,223 Reviews
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      ReviewsBirdeye reviews

      Glassdoor has 1,242 Birdeye reviews submitted anonymously by Birdeye employees. Read employee reviews and ratings on Glassdoor to decide if Birdeye is right for you.