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Blackbaud

Engaged Employer

Blackbaud reviews

3.2

54% would recommend to a friend

(1,721 total reviews)
avatar

Michael Gianoni

59% approve of CEO

41% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.9

Work/Life balance

3.5

Culture & values

3.2

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

Blackbaud has an employee rating of 3.2 out of 5 stars, based on 1,721 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Blackbaud employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

2K reviews
4.0
Feb 19, 2024

Solid company

Marketing director
Recommend
CEO approval
Business Outlook

Pros

Generally well run tech company with focus on nonprofit sector

Cons

Regular layoff cycles and focus on short-term cost management inhibit long-term development and negatively impact job security

3.0
Feb 16, 2024

Current state of CS

Customer success manager (csm)
Recommend
CEO approval
Business Outlook

Pros

Really good collaboration and teamwork from within the CSM team.

Cons

Alot of stuff gets dumped onto CSM, and the attitude seems to be mostly that if anything has to do with a customer that the CSM should handle it. As a CSM, it felt like the company should serve the customers more instead of defining why they shouldn't help customers and understand what the solutions do and how to answer basic questions.

5.0
Feb 15, 2024

Great Place to Work

Customer success
Recommend
CEO approval
Business Outlook

Pros

There is a clear mission that is cohesive among the suite of products that have relation to one another. There are a lot of different teams based on the vertical, yet all of the organizations who partner with BlackBaud share the same vision which makes working across teams fun and collaborative. I feel valued, and feel like when one of our partners wins, we also win and can share a great story together. I cannot say this about anywhere else I have worked. I feel the compensation and benefits are fair, and feel respected and supported by leadership. This is never in doubt. Mike is a great leader.

Cons

This is more relative to the current economic situation from 2022-current, but some teams are small yet mighty, and that can lend itself to wearing a lot of hats. I wouldn't necessarily call this a con per se, but it is something to be cognizant of if trying to see what it is like working here.

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Glassdoor has 1,806 Blackbaud reviews submitted anonymously by Blackbaud employees. Read employee reviews and ratings on Glassdoor to decide if Blackbaud is right for you.