Blackhawk Network reviews

3.3

58% would recommend to a friend

(953 total reviews)
avatar

Talbott Roche

73% approve of CEO

49% positive business outlook

Blackhawk Network has an employee rating of 3.3 out of 5 stars, based on 953 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Blackhawk Network employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

953 reviews
1.0
Feb 24, 2011
Recommend
CEO approval
Business Outlook

Pros

If you live near Pleasanton, the commute is very good. The $ is somewhat competitive. There are many great people at Blackhawk, and if you are looking to further your domain knowledge about the Payment Card Industry, Blackhawk has much knowledge about it. The top level management seems quite articulate and has a great command of the market and product development, so it's a real shame this doesn't translate to the lower levels. The business model is solid, and the market is expanding - but the devil is in the details...

Cons

I wish I could list more pros than cons... but I can't even come close Mark my review down as the same as the previous "I've been doing software development for 15 years and I've never seen anything remotely close to Blackhawk". Politics exist in all organizations where humans are involved, but Blackhawk seems to be an extreme outlier. At least in Blackhawks's IT department, the culture seems to be based on "consultant culture" where everything is viewed in isolation with a "slash and burn" approach. All nighters and weekends are not uncommon. Organizational: Blackhawk is an *incredibly* politicized environment, at all levels, from top level management all the way down to the engineer level. To survive, it is necessary to determine the political ramifications of almost every decision. Yelling is often the way arguments are won. As a former colleague mentioned in another review "under the bus" culture is so prevalent, it seems unusual when someone *is not* thrown under the bus for making a mistake. To survive, your "under the bus instinct" needs to be razor sharp. Blackhawk is a "work hard" and not a "work smart" environment, in which innovation is stifled in favor of toil. Leadership (oops, I mean "management"): Chaos reigns. There is vision delivered from the top, but it never seems to materialize at the implementation level. Threats are often used as a motivational tool. Technical: Blackhawk's Issuance platform is entirely proprietary and will not help your resume outside of the Blackhawk building. If you interview to work on java for a job on this team, you will not work on java. The proprietary tools that are used do not support any modern development methodologies, so forget about that too. Because of the aforementioned politics, there seems to be fear about changing any of this. If you want to work in non-testable, procedural (and non OOP) environment, then this is the tool for you ;) If you are a non citizen or non green card holder (i.e. if you hold an H1-B that you will need sponsored either by Blackhawk or a contracting agency that will contract you to Blackhawk): Be especially wary - STAY AWAY, FAR AWAY: In many cases, these poor folks seem to be exploited as the "peasant caste", who work the most crazy, thankless hours.

1.0
Feb 23, 2011
Recommend
CEO approval
Business Outlook

Pros

Expertise - payment and gift card industry. Location - for people who don't want to commute to silicon valley or SF.

Cons

There are many problems in BHN's IT department and they stem all the way from the top. It's OK to bring in buddies to hold important positons if they're competent but it's definitely bad to promote inexperience people to be the front line lieutenants. Because of these questionable promotions, people with minimal IT experience prior to BHN are now in key management positions. The lack of their experience not only shows in technical incompetency but management as well. The culture is very negative and ignorant, again, is because everything flows from the top. One's disrespectful attitude towards other senior executives and employees behind their backs gives his lieutenants the wrong idea that such conduct is acceptable and they follow the same to treat their employees. Don't get me wrong, these are not dumb people. However, they seem to be too smart to listen, too smart to see and too smart to learn. Some of them will probably have to go work for an established silicon valley company to get a few ideas how to run an IT department well before they even try to recruit A+ players from these companies. Bottom line is, if you're an IT professional who wants to be treated as such BHN is probably not for you.

1.0
Feb 20, 2011
Recommend
CEO approval
Business Outlook

Pros

In a crippled economy, it is a source of income at the very least... but no more.

Cons

You will be working day and night and getting calls at ungodly hours, even on weekends. Work/life balance is NON-existent! You will be expected to put in 200% effort with 0% benefit. To name a few so-called 'benefits': - 8 public 'holidays' during which you probably will be working from home... - Direct deposit of your pay (is that a benefit?!! They actually list that.... no kidding) - 401k with no match.. awesome ain't it? - 10 paid vacation days, which you may take only at their discretion. On top of all this, there is also a production release every 2 weeks. You'll be expected to rush through your stuff every weekend to meet unreasonable, non-negotiable deadlines. This company doesn't utilize any technology worth putting on a resume - except for some obscure proprietary software that NO ONE else uses. Last but not least, things here are conducted in an inefficient and haphazard manner. Working here may sound like it's too horrific to be true, but these are the facts. If you have any choice at all, do NOT accept an offer to work in this sweatshop, because pretty soon you will be job hunting again.

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