Blizzard Entertainment reviews

Advancement is tedious. Want to get into management? Good luck with that, very few openings and a ton of hoops to jump through. Pay is a bit below the average for a call center job.

For starters, there's no work-life balance for management-level employees in Austin, and in certain positions, depending on the department supervisor, you are made to feel guilty for requesting time off and are told there's never a good time to take vacation. If you did take vacation, you paid dearly for it upon returning to work, unless you had strong coworkers who could pick up the slack in your absence. In Customer Service, the employees knew how to stronghold the management team to get rules and policies changed that they didn't like, which makes the management team look like a group of wimpy clowns who can't hold their ground. Blizzard has a difficult time removing people from positions in which they are failing, this is especially true for supervisory roles outside of customer service. Due to an early-on homegrown approach to filling management positions, certain people ended up in visible, powerful roles that they clearly are not qualified and capable of doing. These individuals are not provided training to level up their people management skills because the company is too concerned with saving money where it can. Decisions like this cost the company good talent. Talented people, or groups of people, end up leaving for competitors. It is a testament to how vital it is to put the right people in the right roles, especially if those individuals are supposed to manage educated, experienced professionals. Blizzard hires too many ambitious, talented people but can't provide a career path for them. It makes the company feel like a churn-n-burn place to work. Use them up while they're happy, then spit them out.