Skip to contentSkip to footer
employer cover photo
employer logo
employer logo

Block

Is this your company?

Block Customer Success Associate reviews

4.0

99% would recommend to a friend

(8 total reviews)
avatar

Jack Dorsey

1% approve of CEO

98% positive business outlook

Ratings by category

5.0

Culture & values

5.0

Diversity & inclusion

4.0

Compensation and benefits

4.0

Career opportunities

3.0

Work/Life balance

3.0

Senior management

Ratings by demographic groups

Reviews by job title

8 reviews
4.0
Aug 2, 2025

Great culture, scary job security

Customer success associate
Recommend
CEO approval
Business Outlook

Pros

The culture is amazing. They train well. When they let you go, they take care of you based on tenure.

Cons

You can be fired at any moment but that’s anywhere. Tech companies especially.

3.0
May 8, 2022

Great Company (depending on your job title)

Customer success associate
Recommend
CEO approval
Business Outlook

Pros

- Inclusive & Diverse company with amazing groups - WFH - $125/month to help pay for wfh expenses (ex. wifi, gas bill, etc.) - $75/month credit to use towards health and wellness - room for growth - wonderful company IF you're not dealing with customers directly

Cons

- NO work-life balance if you're a CS - You spend about 90% of your day on back to back calls with irate sellers - PTO is really considered "sick time" and if you use them all and try to take off without pay, you're punished (or terminated). - Information to help sellers is all over the place. Way too much information to research which makes calls (and holds) longer - Being watched 24/7 - if its not your adherence, its your hold times.

5.0
Sep 2, 2021

Loved This Job!

Customer success associate
Recommend
CEO approval
Business Outlook

Pros

Free breakfast, prioritized mental health, fully stocked fridge, PTO, flexible workspace, maternity/paternity leave, friendly environment, lunch reimbursement, opportunity to grow

Cons

Last shift cannot leave until the last call is answered

Viewing 1 - 3 of 8 Reviews
Related searches: Block Customer Success Associate jobs | Block Customer Success Associate salaries | Block benefits | Block interviews | Block conversations
Block reviewsBlock Customer Success Associate reviews

Glassdoor has 2,285 Block reviews submitted anonymously by Block employees. Read employee reviews and ratings on Glassdoor to decide if Block is right for you.